We cant send or receive emails. We ran a “repair” of EM client but just keep getting a red exclamation mark above the inbox:
This means that the account is not accessible. It could be because of a bad Internet connection, or a temporary server problem.
Thanks for the reply. We have a good internet connection. The account is definitely not accessible and I cant figure out why or how to resolve it.
Any errors?
If you turned off the operations pop-up window on errors, you can open it manually at Menu > Tools > Operations. Then click on the Errors tab.
I found this but we get it all the time and disabled this notification. We haven’t changed any settings.
Can you disable your anti-virus and firewall and try again.
You could also check with your provider what the correct server settings are.
If that does not work, I suggest you open a support ticket, and have them assist you further.
It was an issue with our provider. We have it sorted out now. Thank
you!