recipients have an incorrect format

Sometimes, when I try to send an email to more than one person, I get the error message ‘recipients have an incorrect format…send anyway?’ My question is: how do I find the recipient with the incorrect format? I selected directly from my contact list, AND I was able to send to these people individually. I am running version 6.0.24144.0. Thank you

Hi Kirsten,
when this issue happens again, could you save and export the draft of this email as an EML file and send it to rust@emclient.com with a link to this forum topic in the message?

Regards,
Olivia

Hello Kirsten, I am having this problem as well. Is there something I should be looking for. My error message is: “recipients entered have incorrect format”

Hello Michele,
I don’t think we followed up on the issue with Kirsten.
Check if there is no extra symbols in the email address field (including a whitespece of some sort) that could be making the mail address invalid.
If not, please export the message draft as I mentioned above and send it to rust@emclient.com with a link to this forum topic.

Regards,
Olivia