Recent Update Corrupted Database

I installed an update after receiving notification of it. Now eM Client will not open - as it says the database is corrupted. When it then tries to verify and repair…it fails…saying “Database verification and repairing failed. Please contact the support team at support@emclient.com and include your contact information so we can get back to you”. It then shows two buttons - one to close and one to Restore Backup…but the Restore backup button does nothing when it is clicked. Restoring backup wouldn’t work for me anyway - as apparently the last backup was made in May. Can anyone help please? I desperately need to be able to get the contact lists back at least.

If I click on the “Show Details” link it shows:

MailClient.Storage.Data.DatabaseCorruptedException (0x80004005): SQL logic error
no such trigger: conversations.trig_Conversations_ConversationUnreadCounts_UpdateAdd
Line: 91
DROP TRIGGER conversations.“trig_Conversations_ConversationUnreadCounts_UpdateAdd”;
at MailClient.Storage.Data.DbRepository1.ImportFromResource(IDbConnection connection, Stream myStream, CancellationToken token) at MailClient.Storage.Data.DbRepository1.CheckSchema(String databaseName, String resourceName)
at MailClient.Storage.Data.DbRepository1..ctor(DataStore dataStore, String location, String indexTable, String[] readWriteDatabaseNames, String[] readOnlyDatabaseNames) at MailClient.Storage.Data.DbItemRepository1…ctor(DataStore dataStore, String dbLocation, String categoryNamesTable, String indexTable, String[] readWriteDatabaseNames, String[] readOnlyDatabaseNames)
at MailClient.Storage.Mail.Data.DbMailRepository…ctor(DataStore dataStore, String dbLocation)
at MailClient.Accounts.ItemRepositories.Open(DataStore dataStore, String accountPath, AccountType accountType)
at MailClient.Accounts.ItemRepositories…ctor(DataStore dataStore, String accountPath, AccountType accountType, String accountName, String protocolName)
at MailClient.DbRepair.ConsistencyChecker.CheckConsistencyForAccount(String accountDirectory, RepairMode mode, CancellationToken token)
at MailClient.DbRepair.ConsistencyChecker.<>c__DisplayClass2_0.b__0(String p)
at MailClient.DbRepair.PerAccountExecutor.Execute(String dataStoreLocation, Func`2 action)
at MailClient.DbRepair.ConsistencyChecker.Check(RepairMode mode, CancellationToken token)
at MailClient.DbRepair.CheckingProcess.Check(CancellationToken token)
Data:
AccountType: Mail
DatabaseLocation: C:\Users\offic\AppData\Roaming\eM Client\f0c3dd98-bac7-46f9-a3d8-445888b2e770

Did you contact support? Have they responded?

Doesn’t sound like the corruption would be fixable… with other than a restore.

For future reference, I would strongly suggest you do daily automatic backups with 5 version preservation (and a special backup immediately prior to installing a new version).