Hello,… I have been testing emClient with the intention of moving to Pro on several accounts.
Recently, I have been getting the 5.7.1 authorization error for sending emails.
I have spoken to my host, and they told me it is due to an invalid login. They cited this error on their end logs. (I have x’d out the IP and name)
Aug 1 16:33:18 s468 chkpw: SMTP-587 Auth failure [email@example.com/***] from 126.96.36.199"
I can log in fine to my web email, so I know the password I was using was correct. But to be safe, I went and changed the email authentication passwords and verified they were fine.
I again today went to send an email, and had the 5.7.1 error message come up. In addition, I also have the following error come up (but not every time). (A screen shot is attached).
The password is regular alphanumeric characters.
The only way to remedy this is to go into Tools > Accounts > Diagnostics and hit “diagnose”. It then tests the accounts, says Im not authorized 5.7.1 and I retype in my password, and then it gives me a GREEN Checkmark, and says okay. I then receive an email from emClient indicating a successful connection.
This is a message testing the configuration of account ‘firstname.lastname@example.org’.
It was generated at ‘8/3/2017 5:26:10 PM’ and can be safely removed."
I have no such problems using the same account on my mobile mail, with the same settings.
This is very frustrating.
Help would be appreciated, or I will have to move to another client.