Receiving emails not working

5

Click on: MENU > Operations > Log and report the error here.

Temporarily turn OFF AVG and try receiving mail again.

Just noticed that @Shauny responded as well… a response to his “mail services” request would help as well.

6

Thanks I’m using Outlook

7

Thanks guys.
This really does seem beyond me.
I am now using Outlook on the web on my laptop
and struggling between 2 computers and 3 email programs.

I’ve spent all week on this and can’t sort it.

I have even deleted it and re-installed a couple of times.

If I was a bit more confident I would consider going to premium - but
wondering if it is worth it.

8

I also seem to have dleted important emails and folders.

9

Close eM Client, Disable AVG and try to retrieve your Email and report back.

Check these setting.

10

I’ve checked the imap and smtp settings (not that I know what they are)
and are the same as they were before

is this what you mean?

11

Is there a repair tool? or some such?

12

Does it tell you what is the error on the account?? if so can you paste it here.

13

I tried to cut and paste it here - it didn’t work.

In the meantime, I have downloaded it to my laptop - and it is working well.
I’ve given up on the desktop for now.
thanks for all your help.

14

deleted it again - it is no longer on any computer

now I can’t find my license number - is there a way to retreive it

I’m only perservering because my eyesight is bad and I can cope with the easy layout

15

Delete this posting as you are duplicating things. You have to REPLY not create new posts…

16

Head to Lost Activation Key | eM Client enter the email you used to register it will send you the key.

17

and yet no solution
frustrating, very, very frustrating

18

You replied to ME 5-6 months after you received some suggestions and apparently have not tried any of them ? You can always subscribe to paid support and get a resolution from their support staff.

19

thanks for your reply.
It worked last time
this is NEW time.

I have got PRO in the hope of finding help to sort this problem -
so far NOT fixed.

Is anyone able to help.

20

I paid for a got PRO in the hope of being able to access a help desk.
is this possible?

21

If there is no help available in person - please refund my PRO fee
$59.95.

22

Open a support ticket here

Login and it should give the ability to create a support ticket… about as close as you come to “in-person”

23

The issie with Microsoft is being discussed in another thread: Not receiving Outlook emails

24

Bryan
this is certainly all of us very busy>
I have done all as you have suggested.
Please refund my PRO fee.
I’ll have to find another email program that does work for me