For the past 2 weeks, EM Client has randomly deactivated on one of my computers. I have (3) licenses, each used on one of (3) computers. Everything works fine on all computers except that one of them get’s deactivated once a week for the past 2 weeks. Reactivating it works without an issue, but this is starting to get annoying. On the system with the issue, I have (2) user accounts, one for personal and one for work, both of which I run EM Client. The system is an brand new build that I finished reinstalling several weeks ago after trying to diagnose a freezing/crashing issue that was ultimately caused by bad RAM. Please advise. Thanks.
EM Client version 9.2.1222 (ca10485)
System Info:
| OS Name | Microsoft Windows 11 Pro |
|---|---|
| Version | 10.0.22621 Build 22621 |
| Other OS Description | Not Available |
| OS Manufacturer | Microsoft Corporation |
| System Name | xxxxxxx |
| System Manufacturer | ASUS |
| System Model | System Product Name |
| System Type | x64-based PC |
| System SKU | SKU |
| Processor | AMD Ryzen Threadripper 3970X 32-Core Processor, 3701 Mhz, 32 Core(s), 64 Logical Processor(s) |
| BIOS Version/Date | American Megatrends Inc. 1603, 3/4/2022 |
| SMBIOS Version | 3.2 |
| Embedded Controller Version | 255.255 |
| BIOS Mode | UEFI |
| BaseBoard Manufacturer | ASUSTeK COMPUTER INC. |
| BaseBoard Product | ROG ZENITH II EXTREME ALPHA |
| BaseBoard Version | Rev 1.xx |
| Platform Role | Desktop |
| Secure Boot State | Off |
| PCR7 Configuration | Elevation Required to View |
| Windows Directory | C:\WINDOWS |
| System Directory | C:\WINDOWS\system32 |
| Boot Device | \Device\HarddiskVolume2 |
| Locale | United States |
| Hardware Abstraction Layer | Version = 10.0.22621.819 |
| User Name | xxxxxxxxxx |
| Time Zone | Eastern Standard Time |
| Installed Physical Memory (RAM) | 64.0 GB |
| Total Physical Memory | 63.9 GB |
| Available Physical Memory | 53.4 GB |
| Total Virtual Memory | 73.4 GB |
| Available Virtual Memory | 57.9 GB |
| Page File Space | 9.50 GB |
| Page File | C:\pagefile.sys |
| Kernel DMA Protection | Off |
| Virtualization-based security | Not enabled |
| Windows Defender Application Control policy | Enforced |
| Windows Defender Application Control user mode policy | Off |
| Device Encryption Support | Elevation Required to View |
| Hyper-V - VM Monitor Mode Extensions | Yes |
| Hyper-V - Second Level Address Translation Extensions | Yes |
| Hyper-V - Virtualization Enabled in Firmware | Yes |
| Hyper-V - Data Execution Protection | Yes |