Quick Text Hot Keys not working

I am preparing for some shoulder surgery, which will mean one handed typing for while.  As such I am setting up some standard replies as Quick Text.

But when I hit the CTRL+Shirt NUM combination it just jumps to the bottom of the page.  I don’t get the quick text.   

What am I doing wrong?

Hello Barbara,

Please make sure that you’re using the top numeric keys (above the letter keys). If you have the numeric part of the keyboard, it won’t work there.

Russel

Oh wow, that was it.  What causes that?  

Hello Barbara,

I’m glad that we found the cause. It’s made like this for the user’s convenience so you can run the command with just one hand.

Russel