Hi, I have tried using the QR export facility to transfer emails from desktop to my phone and iPad. It works…but only transfers emails for the last 14 days. Ideally I need all my emails going back months. Does anyone know how I can resolve this? Thanks
If you have an eg: IMAP account, using the mobile & tablet apps, go to “Menu / Settings”.
Then “Open your email account” and press “IMAP” under Services.
Then press “Sync time period” under Sync Options.
You can then change the Sync period anywhere from 1 day up to All Time.
Thanks for the reply. Unfortunately I have already tried that, and the phone and iPad are both set to sync “all time”. Nothing has changed.
Unfortunately I have already tried that, and the phone and iPad are both set to sync “all time”. Nothing has changed.
If it’s an IMAP, Exchange, Office 365 or iCloud account and the missing emails “are showing online in webmail via a browser”, then “press on your Inbox” or whatever account folder is missing the messages and press “Properties” at the bottom. Then press the “Repair” option. That will clear the message cache locally in eM Client mob app and resync the messages from the server. If it’s a Gmail account you press on “All Mail”.
Now if the missing messages are in your desktop Local Folders “they won’t show on the mobile app”, unless you copy or move them back to your server account on your desktop to then sync with your mobile account. You can then copy or move those messages to the mobile app Local Folders.
Lastly if the missing messages still won’t sync to the mobile app, suggest next to email [email protected] for further assistance. Also let them know what version of eM Client desktop and mobile app you are using.