I am now in an endless cycle of forcing the program to close and go through the 5 minute corrupt database startup. A few minutes after it opens, it locks up again. This last time I didn’t do anything between opening, checking the corrupted database, and locking up.
Sounds like you might have a database corruption that is not able to be repaired.
So suggest “with eM Client closed” go to the following hidden database folder below and rename it to eg: eM Client-Old.
(Windows hidden eM Client database folder)
“Users\yourusername\AppData\Roaming\eM Client”
(Mac Hidden hidden eM Client database folder)
“Users\yourusername\Library\Application Support\eM Client”
Then reopen eM Client and “if you have a recent eM Client backup” when you know it was working ok “Skip the setup wizard” and restore your backup via “Menu / File / Restore” and then go from there. Any new emails etc since the backup will update when eM Client reconnects.
Or if you have no backup then go to “Menu / Accounts” and setup as new. If you have an IMAP, Exchange, Office 365 or iCloud account all your mail, contacts, tasks etc will come back from the server end once the the client reconnects.
If you need any data from your original eM Client database “if you had a POP account or messages in Local folders”, then first make a new backup via “Menu / Backup”. Then once backed up, try doing a partial restore in offline mode from your previous database to export any mail, contacts, tasks etc as per the following webpage documentation link.
If eM Client still locks up on database checking when opening or or freezing etc, then you might need to completely uninstall and reinstall the program either from the release history page for pc or mac or windows store depending on where you originally installed it from.
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Thank you for the response. I saw there was an update, so I downloaded it and that seemed to fix the problem.