when I use my em Client user name , host info and password when trying to set up a new email account on ipad - I get and error message that it can not set up with SSL.
I talked to apple support and they say they dont recognise the email provider and i should contgact them for advice… Anyone? Please.
Who is your email provider? And what settings are you using (beside your username and password, of course): POP3 (or IMAP) and SMTP host addresses, port numbers and security policies (SSL/TLS, etc.)?
Email provider is John Lewis which is run by Plusnet. I contacted them but the guy I talked to didn’t recognise the problem. It is smtp and the error message was “cannot connect by SSL” I gave host name, password and user name. No option for ports.
When you setup your account you are usually asked for the security policy. And usually you are faced with these 4 choices (or similar - See below). Have you tried the first three options?
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I seem to have sorted it without SSL
Thanks for your help
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I searched on every forum on internet and eventually end up fixing this by setting up your email on a new iPad is usually pretty straightforward. First, make sure you know your email address and password, of course! Then, find the “Settings” app, it’s the one with the gears icon. Tap on it, and then scroll down a bit until you see “Mail.” Tap that, and then you’ll see “Accounts.” Hit “Add Account” and then choose your email provider, like Gmail, Yahoo, or Outlook. Just type in your email and password, and most of the time, the iPad will figure out the rest automatically. If it doesn’t, you might need to look up some settings for your specific email provider, but that’s usually not necessary. Just follow the prompts, and you should be good to go!