I’ve been using eM Client for over 6 months and it was the breath of fresh air I needed to finally quit Outlook. I was literally ready to pull out my wallet and buy the Pro version—until I saw how they handle tracking pixels.
It is an incredibly ‘dirty’ business decision to block standard images for ‘privacy’ but then intentionally allow tracking pixels through on the free version unless you pay to block them. You don’t build a premium brand by holding a user’s basic data privacy for ransom. I was ready to be a customer, but I can’t support a company that uses ‘privacy’ as a tiered luxury feature rather than a standard. You lost a sale today by being greedy instead of being better.
Other than that, keep up the excellent work!
Thank you for your feedback, but you do not need to pay to protect your privacy.
If you keep the default Privacy options - to block ALL external content - that WILL include the tracking pixels.
The only option you do not get with the Free license is being able to choose to download the other external content while keeping the tracking pixel block.
But if you keep all external content blocked, your privacy stays protected.
This is how both the Free and paid licenses worked before we added the separate setting for Pixels only.
You also still get the tracking pixel icon in the message list, even in the Free version, so you can make your own decision when to download external content and when to keep it blocked.
This has also been explained on our blog when this feature was introduced:
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