Post installation - NOT WORK

Peter_McLean · August 27, 2014, 12:27pm

Windows 7 Ultimate PC - clean HD install (that is brand new)
After installing eM Client, I allow “launch now” and it comes with this error message:

eM Client (6.0.20648.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18408
The following error has occurred:
System.IO.IOException: The operation could not be completed because the volume is dirty. Please run chkdsk and try again.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
at System.IO.File.Create(String path)
at MailClient.Program.Main(String[] args)

" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client
6.0.20648.0

false

Microsoft Windows NT 6.1.7601 Service Pack 1
4.0.30319.18408

System.IO.IOException
The operation could not be completed because the volume is dirty. Please run chkdsk and try again.

mscorlib

mscorlib.dll
100680746
mscorlib
System.IO.__Error
WinIOError

mscorlib
System.Int32
errorCode

mscorlib
System.String
maybeFullPath

e6
a0a209

mscorlib.dll
100681256
mscorlib
System.IO.FileStream
Init

mscorlib
System.String
path

mscorlib
System.IO.FileMode
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mscorlib
System.IO.FileAccess
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mscorlib
System.Int32
rights

mscorlib
System.Boolean
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mscorlib
System.IO.FileShare
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mscorlib
System.Int32
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mscorlib
System.IO.FileOptions
options

mscorlib
Microsoft.Win32.Win32Native+SECURITY_ATTRIBUTES
secAttrs

mscorlib
System.String
msgPath

mscorlib
System.Boolean
bFromProxy

mscorlib
System.Boolean
useLongPath

mscorlib
System.Boolean
checkHost

3d9
519

mscorlib.dll
100681208
mscorlib
System.IO.FileStream
.ctor

mscorlib
System.String
path

mscorlib
System.IO.FileMode
mode

mscorlib
System.IO.FileAccess
access

mscorlib
System.IO.FileShare
share

mscorlib
System.Int32
bufferSize

0
3f

mscorlib.dll
100681046
mscorlib
System.IO.File
Create

mscorlib
System.String
path

0
26

MailClient.exe
100675672
MailClient
MailClient.Program
Main

mscorlib
System.String[]
args

806
11dc

MailClient.exe
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MailClient.exe
MailClient.exe
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eM Client
eM Client
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Language Neutral

ntdll.dll
I:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
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NT Layer DLL
Microsoft® Windows® Operating System
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False
English (United States)

MSCOREE.DLL
I:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
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Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
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KERNEL32.dll
I:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
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Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
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False
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False
English (United States)

KERNELBASE.dll
I:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
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Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
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False
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English (United States)

ADVAPI32.dll
I:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

msvcrt.dll
I:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)

sechost.dll
I:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

RPCRT4.dll
I:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
6.1.7600.16385
False
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False
False
False
English (United States)

SspiCli.dll
I:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18496 (win7sp1_gdr.140605-0343)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18496
False
False
False
False
False
English (United States)

CRYPTBASE.dll
I:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

mscoreei.dll
I:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
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English (United States)

SHLWAPI.dll
I:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
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English (United States)

GDI32.dll
I:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18275 (win7sp1_gdr.131002-1533)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18275
False
False
False
False
False
English (United States)

USER32.dll
I:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)

LPK.dll
I:\Windows\syswow64\LPK.dll
LanguagePack
LanguagePack
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Language Pack
Microsoft® Windows® Operating System
6.1.7601.18177
False
False
False
False
False
English (United States)

USP10.dll
I:\Windows\syswow64\USP10.dll
Uniscribe
Uniscribe
1.0626.7601.18454 (win7sp1_gdr.140424-1533)
Uniscribe Unicode script processor
Microsoft® Uniscribe Unicode script processor
1.0626.7601.18454
False
False
False
False
False
English (United States)

IMM32.DLL
I:\Windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
English (United States)

MSCTF.dll
I:\Windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF Server DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

clr.dll
I:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
English (United States)

MSVCR110_CLR0400.dll
I:\Windows\system32\MSVCR110_CLR0400.dll
msvcr110_clr0400.dll
msvcr110_clr0400.dll
11.00.50938.18408 built by: FX451RTMGREL
Microsoft® C Runtime Library
Microsoft® Visual Studio® 11 Beta
11.00.50938.18408
False
False
False
False
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English (United States)

mscorlib.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\045c9588954c3662d542b53f4462268b\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.0.30319.18408 built by: FX451RTMGREL
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
English (United States)

ole32.dll
I:\Windows\syswow64\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
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English (United States)

uxtheme.dll
I:\Windows\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
6.1.7600.16385
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System.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\System\79f6324a598a7c4446a4a1168be7c4b1\System.ni.dll
System.dll
System.dll
4.0.30319.18408 built by: FX451RTMGREL
.NET Framework
Microsoft® .NET Framework
4.0.30319.18408
False
False
False
True
False
English (United States)

CRYPTSP.dll
I:\Windows\system32\CRYPTSP.dll
cryptsp.dll
cryptsp.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Cryptographic Service Provider API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
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False
English (United States)

rsaenh.dll
I:\Windows\system32\rsaenh.dll
rsaenh.dll
rsaenh.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Microsoft Enhanced Cryptographic Provider
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

MailClient.Collections.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.1d52ed9e#\a5a5d6a81777f41bc444a10a6b597b1e\MailClient.Collections.ni.dll
MailClient.Collections.dll
MailClient.Collections.dll
6.0.20648.0
MailClient.Collections
MailClient.Collections
6.0.20648.0
False
False
False
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Language Neutral

MailClient.Mail.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Mail\ce55df4e223ed65f6026f0265c48c62f\MailClient.Mail.ni.dll
MailClient.Mail.dll
MailClient.Mail.dll
6.0.20648.0

6.0.20648.0
False
False
False
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False
Language Neutral

HTMLEditorControl.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\HTMLEditorControl\3f4fa9df011c0953dc9e7c58d8e014e8\HTMLEditorControl.ni.dll
HTMLEditorControl.dll
HTMLEditorControl.dll
6.0.20648.0
HtmlEditorControl

6.0.20648.0
False
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Language Neutral

MailClient.ni.exe
I:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient\4cbb6868b3c0b15e62d649c3b790ff4a\MailClient.ni.exe
MailClient.exe
MailClient.exe
6.0.20648.0
eM Client
eM Client
6.0.20648.0
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False
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Language Neutral

System.Drawing.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\c4477b3ce64d0d612d1ab0dba425b77f\System.Drawing.ni.dll
System.Drawing.dll
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.NET Framework
Microsoft® .NET Framework
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English (United States)

System.Windows.Forms.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\05ca0ca95b6fcc0d710b63b6200cc178\System.Windows.Forms.ni.dll
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4.0.30319.18408
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English (United States)

MailClient.Common.UI.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Common.UI\c692135b212055cb54ecec3d2dc8f1c9\MailClient.Common.UI.ni.dll
MailClient.Common.UI.dll
MailClient.Common.UI.dll
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6.0.20648.0
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MailClient.Interop.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.Interop\1d8cc39b921d194cea77163629aa1a9d\MailClient.Interop.ni.dll
MailClient.Interop.dll
MailClient.Interop.dll
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6.0.20648.0
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MailClient.ExceptionUtils.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\MailClient.ad6c0f7b#\4d7feaa945fdf05ddb42357f8dad1138\MailClient.ExceptionUtils.ni.dll
MailClient.ExceptionUtils.dll
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gdiplus.dll
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LinqBridge.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\LinqBridge\ef25526f056b2fc5ef2c73e4149cfe0f\LinqBridge.ni.dll
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System.Configuration.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\1f56d5786274992934de0c900431c447\System.Configuration.ni.dll
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4.0.30319.18408 built by: FX451RTMGREL
System.Configuration.dll
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English (United States)

System.Xml.ni.dll
I:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\d91f3556f8011a5d48e1448e3fa8df9e\System.Xml.ni.dll
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nlssorting.dll
I:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
nlssorting.dll
nlssorting.dll
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Microsoft Collation Support
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comctl32.dll

Paul_Technical_Suppo · August 27, 2014, 1:02pm

Hi, unfortunately this seems to be a hard drive issue, do you have the application and the database saved in the default folder or did you by any chance move the directory to an external hard drive?

Thank you,
Paul.

Peter_McLean · August 27, 2014, 10:10pm

No. My HDD crashed and I just re-installed windows and eM Client onto a new SSD

Paul_Technical_Suppo · August 28, 2014, 10:32am

Did you run the chkdsk.exe tool as the error is suggesting?

Thank you,
Paul.

Peter_McLean · August 28, 2014, 11:43am

Thanks for your help.
Your first comment jogged me to check
On my previous installation I had pointed my database to a data HD rather than my C:/ drive.
I assumed that re-installing on a new clean windows SSD that eM Client would create a new database
But for some reason the new install seemed to remember (HOW)
All I did was copy my eM Client folder back from the data drive onto the C:/ drive in my user account and it all worked perfectly
Very strange though - a new c:/ drive with new windows OS and new eM client should create a new database???

Paul_Technical_Suppo · August 28, 2014, 12:11pm

Not really sure how you’ve moved the data, but I’m glad all works fine now, let us know if you come across any other issues or questions, we’ll be happy to help.

Thank you,
Paul.

Peter_McLean · August 28, 2014, 12:42pm

Paul,
I will explain. Others may be interested
On my previous install (because I had a small SSD as my C: drive), I set my Storage to my d: drive in eM Client settings ( Tools-Settings-General-Storage…) so all the data etc didn’t stay on the C: drive
Then my C: drive crashed and I couldn’t re-boot but the data was still on my D: drive.
I had another SSD that I had just purchased for video work but decided to use this as my new C: drive.
So, I removed the crapped out SSD and installed the new SSD and re-installed windows (7). I then re-installed all other software including eM Client.
I would have assumed that a totally new clean install on a totally new clean SSD drive would have created a new start up database for eM Client. But it didn’t or for some reason the app didn’t recognise it. - I just can’t explain why for this one???
After your prompt I went to C:\Users\username\AppData\Roaming\ and found a new database but as I said the app wasn’t recognising it.
I then went to my D: drive and copied my previous “eM Client” database folder back to the above C: directory and restarted eM Client and it all worked. eM Client started up with the old database restored.
I then re-pointed eM Client to my D: drive for storage and all works fine.
I also (be careful here) went back to C:\Users\username\AppData\Roaming\eM Client folder and deleted the large database files (over 30GB including attachments) BUT left the smaller files in particular LEAVE THE “settings.xml” file.
So, now it is back running with all large storage data going to my D: drive where it should go (or another if you have it)
Perhaps eM Client should provide the option in a future re-incarnation to store data on another drive as an install feature.
Anyone who runs a computer seriously shouldn’t store their data on their OS drive.

Paul_Technical_Suppo · August 28, 2014, 1:03pm

Thank you for the suggestion, the installation folder is set for your program files folder, the database directory can be stored on other disks by changing the storage settings in Tools. So you should be able to keep your data separated from your OS drive.

Thank you for sharing your solution, as mentioned previously let us know if you come across any other issues or questions.

Regards,
Paul.

Hans_Nieuwenhuis · August 28, 2014, 6:15pm

Hi Peter,

Perhaps eM Client should provide the option in a future re-incarnation to store data on another drive as an install feature.

Anyone who runs a computer seriously shouldn’t store their data on their OS drive.

I totally agree.