at around 16:00 PST on 12/31/2024 (00:00 UTC on 1/1/2025) pop3 started returning no messages (connects succcesssfully but Listing Messages returns nothing). Mail is on server as demonstrated using web interface to server. Sending mail doesn’t seem to work either.
I’m having this exact same problem. My POP3 provider is NetAddress (SilverSky).
I turned on logging for POP3 and see the following results:
08:50:48.856|001| eM Client 10.1.4588+f11e2ab373 (Windows)
08:50:48.856|001| Account’s UID is XXX-XXX-XXX-XXX-XXX (redacted by user)
08:50:48.856|001| AccountBase.ChangeOnlineState : State changed to ONLINE due User
08:50:52.964|03D| POP3 S: +OK PostOffice.Net-POP vGIT.BUILD.5.0.3149; ca33.cms.usa.net
08:50:52.965|03D| POP3 C: CAPA
08:50:52.989|03D| POP3 S: -ERR Syntax error
08:50:52.990|03D| POP3 C: USER [email protected]
08:50:53.016|03D| POP3 S: +OK Password required for [email protected]
08:50:53.018|03D| POP3 C: PASS
08:50:53.050|03D| POP3 S: +OK mailbox for [email protected] ready
08:50:53.051|03D| POP3 C: LIST
08:50:53.148|03D| POP3 S: +OK 0 messages
08:50:53.148|03D| POP3 S: .
08:50:53.148|03D| POP3 C: UIDL
08:50:53.242|03D| POP3 S: +OK 0 messages
08:50:53.242|03D| POP3 S: .
08:50:53.242|03D| POP3 C: QUIT
08:50:53.266|03D| POP3 S: +OK PostOffice.Net-POP server signing off, 0 messages deleted
I see the -ERR warning, but have no context on how to resolve. Does anyone have insight/advice?
Thanks, Steve.
I turned on logging but was unable to find the log file…
My POP3 provider is also Netaddress. Maybe a clue, but they have no support beyond a FAQ. I did send a messae to their subscription people (idk if they are working this week).
I opened a ticket with SilverSky. They are aware of the issue and are working on a resolution.
By the way, to access the log files select the “Open Log Directory” option from the Help menu in the eM Client main menu
I use also NetAddress and have the same problem (emails will not download), but the error log is different. I sent a message to Silver Sky/Netaddress to see if there’s a known problem on their end but haven’t received a reply yet. Here’s the error:
eM Client 10.1.4588+f11e2ab373 (Windows)
2:04:44 PM JW Netaddress POP3 Connecting: To JW Netaddress
2:05:14 PM JW Netaddress [POP3] MailClient.Accounts.SocketException: Connection failed due to the following reason:
“Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond…”
Thanks for all your help, Steve. I seem to have a backlevel version of the client and it doesn’t have that option. Will upgrade.
Still no resolution after 4 days. My log shows:
16:01:53.874|001| eM Client 10.1.4588+f11e2ab373 (Windows)
16:01:53.875|001| Account’s UID is fd2090be-9e32-4572-a63e-49ab9af6579d
16:01:53.875|001| AccountBase.ChangeOnlineState : State changed to ONLINE due User
16:01:59.723|00C| POP3 S: +OK PostOffice.Net-POP vGIT.BUILD.5.0.3149; ca32.cms.usa.net
16:01:59.723|00C| POP3 C: STLS
16:01:59.763|00C| POP3 S: -ERR Syntax error
16:01:59.763|00C| POP3 C: CAPA
16:01:59.800|00C| POP3 S: -ERR Syntax error
16:01:59.801|00C| POP3 C: USER mrjoyce//usa.net
16:01:59.842|00C| POP3 S: +OK Password required for [email protected]
16:01:59.842|00C| POP3 C: PASS
16:01:59.896|00C| POP3 S: +OK mailbox for [email protected] ready
16:01:59.896|00C| POP3 C: LIST
16:01:59.934|00C| POP3 S: +OK 0 messages
16:02:00.025|00C| POP3 S: .
16:02:00.025|00C| POP3 C: UIDL
16:02:00.062|00C| POP3 S: +OK 0 messages
16:02:00.148|00C| POP3 S: .
16:02:00.149|00C| POP3 C: QUIT
16:02:00.189|00C| POP3 S: +OK PostOffice.Net-POP server signing off, 0 messages deleted
Says it rejected an arrempt to invoke SSL/TLS connection. Doesn’t work either if I drop the SSL/TLS attempt. Given the strange timing of the problam my bet is an expired certificate…
Any word back from Silversky, Steve?
Still no resolution after 4 days. My log shows.
If Netaddress / Silversky still have the same problem “with multiple users after 4 days”, I would suggest to phone them as there must be a serious outage to last that long.
I wouldn’t change any settings in eM Client as it’s not likely anything to do with that being the POP service “just all of a sudden stopped at the same time”.
“Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Sometimes that error can also be related to eg: optionally installed eg: Firewall / Security programs or optionally installed antivirus programs or VPNs delaying or blocking the connection, but seeing everyone in this thread all of a sudden stopped getting mail from Netaddress / Silversky servers, it’s more than likely server related issues.
Now if the mail server tech support say it’s all ok their end, then if you have any optionally installed programs like the above, then try completely disabling those to test incase of interference.
Today my problem appears to be fixed. The error log still shows the same errors, but the mail is going through in both directions. Thanks to all involved. BTW, I can find no mention anywhere of a phone number for support.
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