I have also raised a ticket but keen to get this resolved ASAP please.
EMCLIENT User for years love it.
Major issue and I have tried everything. It appears that EMCLIENT is sending a different OAUTH link on just this particular computer rather then others where I have tested this over and over and it works fine.
Add account, outlook account, add email, when it is time to validate with microsoft on all other computer it is not a problem I login and validation happens.
However, on this computer WINDOWS 10 fully updated, EMCLIENT sends the link which is different and microsoft does not recognize the email address…related to not being office 365 perhaps.
Here are the links below… please help… I have repair installed EMCLient and also used multiple browsers the link is definately being setn via emclient to OAUTH verify.
I checked both of the links after first changing the email address (it would be better to blank out your address before posting), neither of the links work for me stating I do not have a Microsoft account, I tried on Win 11 & Win 10 and I do have a Microsoft account.
I am sorry I can not suggest a solution, presumably you have tried, as I have, cleaning the browser cache and rebooting, all to no effect.
The only thing I can think of is: did you or your company IT department have anything to do with this particular computer?
Other than that I am sorry I can not help, so unless someone on the Forum can, I guess you will need to wait for VIP support, probably Monday at earliest.
If you mean Add Account > Mail > Outlook, don’t. Use the automatic setup instead.
But before you do that, revoke the oAuth access in the Microsoft settings for that account. Then a new token will be created from scratch when you add the account in eM Client using Add Account > Automatic Setup. Make sure that during the web browser part of the account setup, you authenticate using the correct account credentials.
Also, as it is Windows 10, if you have enabled TLS 1.3, it won’t work. TLS 1.3 is not compatible with Windows 10, so you will need to disable it again.
Hi Gary thank you. I will try what you suggest. But some feedback for you.
The same EMCLIENT with the newest update on a seperate Windows 10 machine installs and runs without a problem. Also Automatic setup does not seem to work, I left it for an hour and no joy…I used the outlook.com procedure on 3 other computers and no problem at all. Thanks.
TLS 1.3 could be responsible for that as I said before.
But depending on what is not working, it could also be your web browser. If you don’t have a default browser set in the OS, then it is not possible to initiate the authentication. Maybe set a different browser as default, then try the automatic setup again. Or, if you are authenticating in the browser, but then it is not going any further, that is either the TLS issue, or you have blocked popups in your browser so you are not seeing the option asking if you want to go back to eM Client.
Pictures as attached. The OAUTH Link has to be the microsoft online one… then it would work. It worked as a test on the same PC with a cometitors OAUTH 2.0
The same EMCLIENT with the newest update on a seperate Windows 10 machine installs and runs without a problem.
If you have got the correct Microsoft email address in the auto wizard setup and removing the token from that Microsoft account makes no difference, and changing browsers also makes no difference, then sounds like you have some type of Windows 10 related issue either with the profile on this particular computer , or a Registry issue, or a problem with the Win 10 OS itself.
So if this email account was working previously ok on this computer, try doing a system restore back to a date before the problem started which should then fix the problem if it was registry related issue.
Failing that try creating a new test Win 10 profile incase the profile is screwy in some way.
Lastly if that still fails, you may need to either then restore a working backup snapshot image of the computer when it was working (if you do image backups) regularly, or save your profile files and do a clean install.
We just got back from a show in Madrid and having been on the Forum whilst on the AVE, as it is not now worth going to bed I see you still have the issue, so…
First, with this correct one, have you clicked next and followed the various options that should be presented by Microsoft moving to the next with failures?
And following on from the @cyberzork suggestions, before, if you decide as a last resort to reinstall the OS, perhaps it might be worth running:
dism.exe /online /cleanup-image /restorehealth
THEN
sfc /scannow
I have solved the problem. I spent a considerable amount of time testing various things including removing Microsoft credentials of all the office logins I have.
I also performed the DISM command and SFC command listed above.
But here is what worked:
I chnaged the directory name of EMClient to Emclient 2 (the one located in Roaming)
I used Geek Uninstalled to remove EMCLient in full and all registry entries.
I then restarted the computer
I then reinstalled EmClient
I then changed name of directory back to Emclient
All my previous accounts were listed, so I added the account in question above
OAuth 2 verified the correct link this time.
All is well.
Thanks for the great support team much appreciated!!!
I probably should have mentioned, however, I had a lot of issues when I first started using eMC and eventually moved the complete installation of eMC, everything, database, backup, Roaming, to a separate dedicated partition (nothing else only eMC) on my #1 SSD, like this:
(E:) eMC ->Program Files →
eM Client
->… cs da de Dictionaries Mailclient.exe .dll .xml …etc
→ #Data# →
#Attach# … Sub-folders by Type of File / Client Name / etc
#Backup# … 5 Backup Files timed for 1900hrs daily
#Calendar# … All my ICS files
#Themes# … Personally created Themes
eM Client_DB … Database #1 (my default that includes #2, with #3, #4, #5 excluded)
… Database #2 (Compucall Holding)
… Database #3 (Legal UK)
… Database #4 (Legal Spain)
… Database #5 (Personal)
Alternative Database is loaded with this parameter: /dblocation PATH otherwise default will load
And if the parameter folder does not exist eMC will create it with a new empty Database
I don’t know what difference it makes - everything is instant performance though I am fortunate to have very high spec computers, plus I do not remember the last time I had any sort of issue.
I am struggling with the same problem and tried your solution. It did not work for me.
Have been happy with EMclient for many years, to combine online Outlook accounts with Gmail accounts, but outlook just stopped …
PS, the uninstall using Geek also removed the EMClient2 folder. Perhaps I should have followed exactly what you wrote and I should have renamed it to “EMClient 2”
If someone still has this problem and the move-delete-reinstall trick described above does not work, try installing a fresh new browser, making it the default and trying again with the eM Client account wizard.
My problem was that the Windows user account was strapped to live.com (i.e. private MS account) but I needed to use a business M365 Exchange account. So Chromium had been using live.com for authentication flow and the Edge browser was by default attached to the personal Microsoft account. For some reason no amount of cleaning browser caches/cookies/data helped, the only way forward was to take a fresh Firefox install and make it the default. Then the Exchange Oauth flow could be completed without live.com getting into it.
