pdf open slowly

Why my pdf open slowly when i open it by a inbox email with em client?

Hi Vale, I’m afraid I’m not completely sure what you’re referring to, what version of eM Client are you currently using on your computer, can you please check for the exact version number in Help > About?

What mail service are you using with eM Client? Are you seeing any errors while trying to download attachments? How long would estimate that the file was being downloaded for?

Thank you,
Paul

Version 6.0.21372.0
I don’t see any errors. To open about 30-40 seconds

By default the application does not download attachments for offline use, so the attachment is being downloaded from your server after you try to open the attachment, this unfortunately can take a few seconds based on the PDF size.

You could avoid this by using the “download attachments for offline use” option with “including attachments” enabled.

Thank you,
Paul