Hi, since some weeks, when simply pasting an image in eM Client email (linked to Hotmail), this results in error “Message blocked because it contains content identified as spam. AS(4810)” and mail is not sent. When attached as image via the paperclip or via insert-image, then it works okay.
What is the eM solution to this problem ?
Thank you.
Additional info: version 10.4.5606.
And Google AI suggests that in eM Client the editor settings under “Compose” to be set to paste as standard image file, instead of embedded html object code. However, in Settings I cannot find this option. Any suggestion ?
As per Microsoft support websites advise that error AS(4810) indicates Microsoft’s outbound spam filter is flagging the image’s embedded HTML or file data as suspicious.
So to bypass this, save the image to your device first, then use the file attachment feature in your mail client rather than pasting it directly into the email body.
Note:- If you believe the Hotmail image link is not suspicious, then you would need to contact Microsoft Technical Support. Contact Us - Microsoft Support
Thank you for your reply.
However:
it is not a problem when using hotmail webmail.
it is not a problem when using Outlook app
it is not a problem when using BlueMail mail client.
it is ONLY a problem when using eM Client.
So (also per Google AI), eM Client appears to be converting a pasted-image to embedded html object code (instead of keeping the standard image file format.
Thank you for your solution (in eM Client).
Webmail is different than using Mail clients where the receiving server can check differently. So as I said that error would in my view be a Microsoft question. Others on this forum might comment.
Any news since last time ? I have awaited a further update version. However, also in new current version 10.4.5674 this remains to be a problem. Pasting an image in body text directly close to the relevant text is to me a standard functionality. Attaching such image as an attachment is in such case definitively not a preferred way of working, as it looses context.
As said, it is NOT a problem in webmail, not a problem in mail apps, AND it is NOT a problem in another client mail such as BlueMail, and also not a problem sending such email from iPad. Only - repeat ONLY - when sending using EMClient. If I resend a rejected EMClient email using eg. BlueMail, then also no problem.
Also to inform: in older versions of EMClient I used this feature regularly without any problem, ao. version 8.2.1659, version 9.1.2109 / 1222 / 2157, version 10.0.3530, version 10.1.4588, version 10.3.2412. As I can determine, since version 10.3.2619, and for sure since version 10.4 this problem started. As stated before, other experts claim the cause to be the converting a pasted-image to embedded html object code (instead of keeping the standard image file format).
I do hope your version 11 will now solve this.
Just tested, same v. 5674, no such problem: inserted a jpg + a tif (by dragging them) with a bit of text in a quoted reply, sent it to myself, received it, shows up as it should in both webmail and eM Client.