I am unable to get past the “Startup password required” screen, although I’m confident that I’m entering the right password. How do I get past this screen? I already saw the advice on this forum to start a new database. I just completed a very complex set-up of several email accounts and would prefer to not have to start again. But I did try this advice. I already tried renaming my EM folder, but that did not resolve my problem. I’m on Windows 10.
I just purchased a license, if that matters.
if you purchased a PRO license I suggest contacting PRO support about your issue - http://support.emclient.com/ and one of our engineers can fix the problem for you.
ok, already did that but did not get a response. perhaps because of the holidays; I re-installed to get it working, but it would be helpful to use the password option AND be able to get a reminder or password re-set, like all other programs. If that feature is not available, it makes the password-set option useless and destructive.