"Password Required" with exchange account.

Crashing eM Client
1

This is the second time I have had this issue. The first time i ended up deleting all related files and uninstalled to make it work correctly again for about a month. 

I get the error below. I’m 100% certain the user name and password is correct. When I press “OK” the window keeps popping up. If i press cancel it will allow me to send/receive emails for a short period of time until I get the “Password required”  window again. 

Im running: 
Windows 7 
Version: 6.0.21372.0
Microsoft Exchange 2010
My Gmail account works perfectly fine. 

Thanks in advance,
Brandon 

2

Hi Brandon,
can you please try to update your eM Client to this release, http://www.emclient.com/dist/v6.0.21899/setup.msi and check if the issue persists? We’ve addressed an authentication issue with the Exchange server quite recently.

Hope this helps,
Paul

3

That seemed to have resolved my issue.

Thank you for the help!

4

Glad it works, please make sure to let us know if you come across any other issues or questions about the application.

Thank you,
Paul

5

The issue was fixed the last two days but has actually come back to doing the same thing today.

6

Hi Brandon, if you’ve updated the application to the above mentioned release, try to update to the latest using this link, http://www.emclient.com/dist/v6.0.22065/setup.msi check if the issue persists and if the password required popup persists, please let me know.

Thank you,
Paul

7

I am having the same problem.  All of the sudden it is saying the server is saying “incorrect authentication data” and says my password is incorrect.  Please help!
Thank you,
Jordan