I have two email addresses. One now is requiring the password and will not grant access even though the password is correct.
If one of your email accounts is now requiring a password and you haven’t done anything in eM Client, that either means there could be a eg: current problem with your mailbox at the server end and it’s maybe currently turned off or not online atm.
Or your mailbox at the server no longer allows logging in via username and password using mail client’s and maybe now needs an eg: OAuth token or possibly a two factor password passkey instead.
Or your mailbox at the server no longer support’s supports POP account access and has moved to IMAP, Exchange or iCloud accounts.
So first go to your mailbox via the webmail and see if you can login to your webmail. If you cannot login to your account online, contact your mailbox technical support via their website for help / advice. Once you can then log in ok online then close and reopen eM Client and it should then work ok again.
However if you can login ok to your mailbox online it then sounds like either there is something wrong with this account in eM Client, or your server now does no longer support logging in via username or password or now does no longer supports POP accounts (if this was a POP account). In which case go to “Menu / Accounts” and highlight your account and remove / delete it. Then add your account again via the “Automatic email wizard” at the top which should then ask you to allow access to your account at the end of the wizard via a popup window in a browser and then should work fine.
If you had a POP account, (before removing your account), create a folder in “Local Folders” down at the bottom left in eM Client called eg: Old mail and then drag or copy all your current POP mail from your current account in eM Client down to the same folders under Old mail. That way when you remove and re-add your account via the Automatic email wizard you can then drag all your old POP mail back up to your new account.
Note: Lastly before removing and re-adding any account, backup eM Client first via “Menu / Backup”. You can see when the backup is completed via “Menu / Operations”.
Thank you, cyberzork
I had to delete the account and reinstate it as you suggested in paragraph 5 of your note. All now good.
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