Overly wide received email

Emails from one sender are shown a bazillion pixels wide, with a horizontal scroll bar, and the text body is lost somewhere in the middle (but not in the center). Using the Windows 10 email client they show as the obviously intended normal width. Help?

Hello Robert,
could you please take a screenshot of this problem?
Also please, tell me which release of eM Client are you running in Help > About section.

Best regards,
Olivia

I replied to Olivia’s email two weeks ago, but only just noticed it was a “noreply” address.
I don’t know how to post screenshots here, but here’s what I wrote to her:

In the 1st pic, you see nothing but header, as the scroll bar is full left.
In the second, I’ve scrolled right. This is the entire message body. Note where the scroll button is parked. 
Scrolling further right is more blank, other than the header, for a zillion pixels.
I’ve provided the “mail source”.
Again, it’s like this for more than one email from this sender (but not all of them). And it looks fine in another email client.

Delivered-To: electron.effigy@gmail.com

Received: by 10.233.216.196 with SMTP id u187csp1917024qkf; Tue, 3 Nov 2015

16:02:01 -0800 (PST)

X-Received: by 10.13.194.4 with SMTP id e4mr22526858ywd.57.1446595321774; Tue,

03 Nov 2015 16:02:01 -0800 (PST)

Return-Path: <bounce-md_30740880.56394af7.v1-815ae0d71e364cc8a5979827bd14c17c@mandrillapp.com>

Received: from mail134-21.atl141.mandrillapp.com

(mail134-21.atl141.mandrillapp.com. [198.2.134.21]) by mx.google.com with

ESMTPS id n189si12719322ywe.350.2015.11.03.16.02.01 for

<electron.effigy@gmail.com> (version=TLSv1.2

cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Tue, 03 Nov 2015 16:02:01

-0800 (PST)

Received-SPF: pass (google.com: domain of

bounce-md_30740880.56394af7.v1-815ae0d71e364cc8a5979827bd14c17c@mandrillapp.com

designates 198.2.134.21 as permitted sender) client-ip=198.2.134.21;

Authentication-Results: mx.google.com; spf=pass (google.com: domain of

bounce-md_30740880.56394af7.v1-815ae0d71e364cc8a5979827bd14c17c@mandrillapp.com

designates 198.2.134.21 as permitted sender)

smtp.mailfrom=bounce-md_30740880.56394af7.v1-815ae0d71e364cc8a5979827bd14c17c@mandrillapp.com;

dkim=pass header.i=@mail134-21.atl141.mandrillapp.com; dkim=pass

header.i=@mandrillapp.com

DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=mandrill;

d=mail134-21.atl141.mandrillapp.com;

h=From:Sender:Subject:To:Message-Id:Date:MIME-Version:Content-Type;

i=support@mail134-21.atl141.mandrillapp.com; bh=qKznmvGuZ8lci1iiW3RlAYqffq4=;

b=SGN7iQxw/gacBm/nI5fxU2bQZyFKinT9sX6lmr9Xh0WRyzVF0/8DfJYQNdH+LOuScmhFKBWJty45

SI7Q9qXOw96ib6m9yibQJNhUzON7Tg1hzHYKvMUI3e5vz3faSo0Pt/D+snIPtrkaBPw1MeGzZxXg

SPzfw4er87Ol4GqnAiA=

DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=mandrill;

d=mail134-21.atl141.mandrillapp.com;

b=R4UAekDem1qWfYqiObCsmsmZ/N4RKmaZr7OGjPiFjKvxsdkmd1BNAmrLg4tCfqOCFSGkmFj78RXR

QnOIHEnGLw+zYTfNIi64yW1RTICfBLpEXZS4ZnR267cCSFZB2bziMM83qnTp0VZoyUH5zT/x2zBb

Scfri1u5f9fZRJDClIs=;

Received: from pmta03.mandrill.prod.atl01.rsglab.com (127.0.0.1) by

mail134-21.atl141.mandrillapp.com id h755fi1sau8a for

<electron.effigy@gmail.com>; Wed, 4 Nov 2015 00:01:59 +0000 (envelope-from

<bounce-md_30740880.56394af7.v1-815ae0d71e364cc8a5979827bd14c17c@mandrillapp.com>)

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mandrillapp.com;

i=@mandrillapp.com; q=dns/txt; s=mandrill; t=1446595319; h=From : Sender :

Subject : To : Message-Id : Date : MIME-Version : Content-Type : From :

Subject : Date : X-Mandrill-User : List-Unsubscribe;

bh=MptOPPh8M14D0hV0UALw4sei4NBCCN/8ko0e9K/FEzg=;

b=Y1cRtLMpI+w+nA7+i3fcXozWFXsgKm1RcHejjZLjD1VRpsy26WYKfYvlklP6cofmJ86BVZ

ZKBeYZC5FUNTMOzJRFsUE9UwIBiqU1BFmHFbGyppCJB/qzNqyX00irz7QIqBsMuJukDkn4NE

coajlodtQUCZpMyMSv9AzTTrM14PM=

From: uBiome Support <support@ubiome.com>

Sender: uBiome Support <support@mail134-21.atl141.mandrillapp.com>

Subject: We just received your sample - uBiome.

Return-Path: <bounce-md_30740880.56394af7.v1-815ae0d71e364cc8a5979827bd14c17c@mandrillapp.com>

Received: from [54.219.162.79] by mandrillapp.com id

815ae0d71e364cc8a5979827bd14c17c; Wed, 04 Nov 2015 00:01:59 +0000

To: <electron.effigy@gmail.com>

X-Report-Abuse: Please forward a copy of this message, including all headers,

to abuse@mandrill.com

X-Report-Abuse: You can also report abuse here:

http://mandrillapp.com/contact/abuse?id=30740880.815ae0d71e364cc8a5979827bd14c17c

X-Mandrill-User: md_30740880

Message-Id: <30740880.20151104000159.56394af77b97f9.63184333@mail134-21.atl141.mandrillapp.com>

Date: Wed, 04 Nov 2015 00:01:59 +0000

MIME-Version: 1.0

Content-Type: multipart/alternative; boundary="_av-o0H8awqW1CtoUrKcAN7dgw"

–_av-o0H8awqW1CtoUrKcAN7dgw

Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: quoted-printable

We just received your sample - uBiome. <https://www.ubiome.com/>

We just received your sample.

We just received your sample. Hello, Thank you so much =

for

being part of uBiome. We have received your samples for kit id , and they

are now safely awaiting processing in our lab.

In the meantime, you might like to have a look around our blog

(ubiomeblog.com). Also, we=E2=80=99d love to have you join our fun and insi=

ghtful

microbiome discussions on Twitter <http://twitter.com/ubiome>, Facebook

<http://facebook.com/ubiome>, LinkedIn

<https://www.linkedin.com/company/3015500>, Google+

<https://plus.google.com/communities/114169401569911636208>, and follow =

us

on Instagram <http://instagram.com/ubiome> and Pinterest

<https://www.pinterest.com/u2697/microbiome-awesomeness/> too.

Once your sample is ready, we will tell you what’s in there and how you

compare to our other community members.

Thanks! Jennifer and the uBiome Team

support@ubiome.com <mailto: href="mailto:support@ubiome.com" rel=“nofollow” target="_blank">support@ubiome.com></mailto:>

Have a question?

Browse support <https://www.ubiome.com/support> or contact us

<mailto: href="mailto:support@ubiome.com" rel=“nofollow” target="_blank">support@ubiome.com?subject=3DuBiome
Support>.</mailto:>

<http://facebook.com/ubiome> <http://twitter.com/ubiome>

<https://plus.google.com/communities/114169401569911636208>

<http://instagram.com/ubiome>

<https://www.pinterest.com/u2697/microbiome-awesomeness/>

<https://www.linkedin.com/company/3015500> Update your settings

.

–_av-o0H8awqW1CtoUrKcAN7dgw

Content-Type: text/html; charset=utf-8

Content-Transfer-Encoding: quoted-printable

http://www.w3.org/1999/xhtml">

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@media all and (min-width: 560px) {

.container {

border-radius: 2px;

-webkit-border-radius: 2px;

-moz-border-radius: 2px;

-khtml-border-radius: 2px;

}

}

@media screen and (max-width: 600px) {

.btn a table {

width: 100% !important;

}

.social img {

height: 20px;

margin-right: 8px !important;

margin-left: 8px !important;

}

}

We just received your sample - uBiome.

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ne: none; font-size: 10px; display: block; margin: 0; padding: 0; color:=

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|

bgcolor=3D"#FFFFFF" width=3D"560" class=3D"container" style=3D"line-height=

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color: transparent; mso-hide: all; width: 0;">

We just received your sample.

|

=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; text-size-a=

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6.25% !important;" width=3D"87.5%">

We just received your sample.

|

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mso-table-lspace: 0; mso-table-rspace: 0; -webkit-font-smoothing: antialia=

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left; font-weight: 400; width: 87.5%; margin: 0; padding: 0; padding-top:=

25px; padding-right: 6.25%; padding-left: 6.25%; color: #000; border-colla=

pse: collapse !important;" width=3D"87.5%">

Hello,

|

|

it-text-size-adjust: 100%; -ms-text-size-adjust: 100%; text-size-adjust:=

100%; mso-table-lspace: 0; mso-table-rspace: 0; -webkit-font-smoothing:=

antialiased; font-weight: 400; line-height: 160%; border-spacing: 0; font-=

size: 16px; color: #000; width: 87.5%; margin: 0; padding: 0; padding-top:=

25px; padding-right: 6.25%; padding-left: 6.25%; text-align: left; padding=

-bottom: 20px; border-collapse: collapse !important;" width=3D"87.5%">

Thank you so much=

for being part of uBiome. We have received your samples for kit id , and=

they are now safely awaiting processing in our lab.

In the meantime,=

you might like to have a look around our blog (ubiomeblog.com). Also, we=

=E2=80=99d love to have you join our fun and insightful microbiome discussi=

ons on http://mandrillapp.com/track/click/30740880/twitter.com?p=

=3DeyJzIjoickF1UXBlV2NhczA4Zmd1dnkxZ0ptNVFUX0IwIiwidiI6MSwicCI6IntcInVcIjoz=

MDc0MDg4MCxcInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvdHdpdHRlci5jb21cXFwvdWJ=

pb21lXCIsXCJpZFwiOlwiODE1YWUwZDcxZTM2NGNjOGE1OTc5ODI3YmQxNGMxN2NcIixcInVybF=

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,[

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nkedIn

](</p), http://mandrillapp.com/track/click/30740880/plus.goo=

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text-decoration: none; color: #127db3;">Google+, and follow us on

href=3D"http://mandrillapp.com/track/click/30740880/instagram.com?p=3DeyJz=

IjoiNjA5N2xFOFExVHp2YlQ5VkNIV2hVTTZ3LXhNIiwidiI6MSwicCI6IntcInVcIjozMDc0MDg=

4MCxcInZcIjoxLFwidXJsXCI6XCJodHRwOlxcXC9cXFwvaW5zdGFncmFtLmNvbVxcXC91YmlvbW=

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ze-adjust: 100%; text-decoration: none; color: #127db3;">Instagram

and=

http://mandrillapp.com/track/click/30740880/www.pinterest.com?p=

=3DeyJzIjoiSnRkWktSdWhHR2FiWEttRU04YUR6NFNLNjlNIiwidiI6MSwicCI6IntcInVcIjoz=

MDc0MDg4MCxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL3d3dy5waW50ZXJlc3QuY29=

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ze-adjust: 100%; -ms-text-size-adjust: 100%; text-size-adjust: 100%; text-d=

ecoration: none; color: #127db3;">Pinterest too.

Once your sample=

is ready, we will tell you what’s in there and how you compare to our othe=

r community members.

Thanks!

|

|

xt-size-adjust: 100%; -ms-text-size-adjust: 100%; text-size-adjust: 100%;=

mso-table-lspace: 0; mso-table-rspace: 0; -webkit-font-smoothing: antialia=

sed; font-size: 16px; line-height: 160%; border-spacing: 0; text-align: =

left; font-weight: 400; width: 87.5%; margin: 0; padding: 0; padding-top:=

25px; padding-right: 6.25%; padding-left: 6.25%; color: #000; border-colla=

pse: collapse !important;" width=3D"87.5%">

Jennifer and the uBiome Team

support@ubiome.com" style=3D"line-height: 100%; =

-webkit-font-smoothing: antialiased; -webkit-text-size-adjust: 100%; -ms-te=

xt-size-adjust: 100%; text-size-adjust: 100%; text-decoration: none; color:=

#127db3;">support@ubiome.com

|

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just: 100%; text-size-adjust: 100%; mso-table-rspace: 0; -webkit-font-smoot=

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=3D"" style=3D"margin: 0; padding: 0;">

|

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style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; text-=

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0; padding-left: 6.25%; padding-right: 6.25%; color: #000; padding-top:=

20px; border-collapse: collapse !important;" width=3D"87.5%">

Have a question?

http://mandrillapp.com/track/click/30740880/www.ubiome.com=

?p=3DeyJzIjoiM29QMkNBUm83djZ0aXJ6QUYtNGpVd1BLOXdBIiwidiI6MSwicCI6IntcInVcIj=

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–_av-o0H8awqW1CtoUrKcAN7dgw–

 

I just saw the posting options pop up! Here are the screenshots:

Hi Robert,
I’m not sure what address you sent your email to before, but I didn’t receive anything.
I will need you to export the eml file of this email and send it to me to rust@emclient.com
Please attach a link to this forum in the message of the body.

Best regards,
Olivia

Hi Robert,
thank you for the file, but unfortunately, we cannot figure out what is breaking the formatting.
However I tested the file in our v7 Alpha and the email is displayed correctly - we suspect the issue might be in the IE core that we are getting rid of for display of messages and other features.
Unfortunately, that also means that we cannot fix this for the current version of eM Client.
Thank you for your understanding.

Best wishes,
Olivia

Thanks!