Outlook Contacts notes imported without "returns"

1

Here is an example of the issue:

In my Outlook Contact I had:
122320 Sent cookies to the Smith’s
122420 Received a thank you from Smith’s
122520 Received Zoom info from Anne.

What was imported into eM Client Contact Notes:
122320 Sent cookies to the Smith’s122420 Received a thank you from Smith’s122520 Received Zoom info from Anne.

2

Can you export one of these contacts from MS Outlook as a vcf file, and then import that into eM Client using Menu > File > Import > Contacts a vCard. See if there is any difference.

3

Thanks Gary. I’ll give that a try and get back to you next week. I need to do a little research in creating a vcf file.

4

I see I need to find the folder from which I import and the folder in which I store the import. Can you help on this? The contacts are imported from Office 2013 (x86).

5
  1. When you export to vcf from MS Outlook, you will have saved the exported contacts in a folder. That is the folder you will choose when importing into eM Client.

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  1. You store the contacts in whichever folder you prefer in eM Client. My suggestion is to first create a temporary folder in eM Client before you do the import so you do not mix the new contacts with any existing ones. Later you can combine them when you are sure the import worked as expected.

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6

When I imported the MS Outlook files to eM originally, I did not notice the source of the import. I presume I imported a .pst file. I just specified “Outlook 1”, the name of the previous Outlook contacts file and one of the names eM provided. Going to C:/users/(name)/App Data/Local/Microsoft/Outlook does not bring me to any .pst files. I also looked on my E:/ drive, where it should be. (I want my program data to be on E:.)
Maybe I can’t find the .pst file because I uninstalled Outlook? I have the .pst file on my other computer, running Office 2013. I feel I’ve overlooked something.

7

Gary, I realize now that when you wrote, “In the open contact, click the Microsoft Office Button. , point to Save As, and then click Export to vCard File .Type a name in the File name box, and then click Save.” you assumed that I still had Office 2019 installed on the computer with eM Client. Not so, I uninstalled Office 2019 before in Installed eM.

8

Where did I write that?

If I did, it wasn’t in connection with this thread.

9

OK, let’s go back to this question:[quote=“Gary, post:2, topic:69126, full:true”]
Can you export one of these contacts from MS Outlook as a vcf file, and then import that into eM Client using Menu > File > Import > Contacts a vCard. See if there is any difference.
[/quote]
I can’t export one contact from MS Outlook as a vcf file because I’m not running MS Outlook on this computer.
However i did export one contact from MS Outlook as a vcf file as a mail attachment. The vcf file contained all of the original contact data except the contact notes. The Notes section was blank.

10

OK. That was just a suggestion to see where the issue is.

I don’t use MS Outlook, but it is good to know its limitations. So if MS Outlook does not include the Notes section when it creates a vcf, my suggestion would not be useful.

11

I am not aware that a .vcf file was exported to eM Client from MS Outlook because I had eM Client open and was prompted whether I wanted to import Outlook1. Which I did. That’s it. The job was done. So my question to you is: What is the location of that imported file? I assume it is E:/…Outlook Files/Outlook1.pst.? I also have found outook1.bak and archive1 files.
If I import one of these, as you instructed, how will I be able to import just one contact, as a test case?

12

If you did not export a vcf from MS Outlook, then there won’t be one.

Only you will know that. I don’t have access to your computer, or know where you setup the pst in MS Outlook. Maybe search you computer for pst files?

You can’t import just one contact from a pst file. That is why I originally said you should export one contact from MS Outlook as a vcf file to test.