When I click on a link within an email using the iOS client, I get “This web page could not be loaded” and “Due to an internal error, this web page could not be loaded”.
The mail service I’m using is Outlook from Microsoft.
I don’t have this problem with any other email client on iOS.
I can’t replicate that problem with my iPad using the latest eM Client V10.0.2080 just released a few days ago from app store & running on iOS V17.4.1
So if you already have the latest eM Client mobile app version, suggest to try removing and readding your Outlook account and see if that fixes it.
Apart from that you may need to remove the account and completely uninstall and reinstall the eM Client mobile app.
If still happening, update this thread with an example url link (if it’s public) and we can test it on iOS.
I’ve tried it on two different iOS devices (iPhone and iPad) and the behavior is the same, I get the same error.
I think it maybe related to the fact that Outlook mail uses something called “Safe Links” which is a security feature to gaurd against malicious links.
When you click on any link, it must go via a Microsoft service which checks the link is safe before sending you to it.
I don’t have this problem using this account with the Outlook App for iOS or the built in Mail app on iOS.
When you tried to repllicate it, was it an Outlook Mail account that you were using?
Yes tried with my Outlook.com IMAP account. I also have a Microsoft Live.com IMAP account and both open any url links from within any email in those two accounts.
Do you have a public Outlook url email link we can test ?
If i forward the email to a gmail account, the link works from the gmail account on the same device.
Its not that easy to provide a URL as Microsoft changes the URL to add its “Safe Links” feature.
Do you have an email address I could forward the email to so you can check it yourself?
Its just an email from Linked In with jobs. Clicking on any of the job links gives the error.
Try setting eM Client iOS app to “Open links in external browser” as per @Gary advised in another thread and see if that then works ?
That sounded promising, but unfortunately has not resolved the issue.
I appreciate your help though. Thanks for your efforts.
What browser did the URL open in ? Maybe try setting a different browser as the default.
Also when you press the link to open it, does the complete URL select or only partly ? Hold your finger on the link in and see if it is all 100% being selected.
Try setting Chrome as the default browser and see if that works ? Just to see if it’s a restriction in Safari.
Tried Edge as the default browser, I don’t currently have Chrome. Same error. I will emal as suggested.
Thanks.
Any resolution to this issue? I have the exact same problem. If I long press-copy the link and paste it into the browser, it works. If I just press on the link, I get the error: Due to an internal error, this web page could not be loaded.
I have retested this on a new iPhone with the latest OS and yes I can replicate that same internal error “this webpage could not be loaded” using any default browser.
This annomoly doesn’t happen on the Android device.l using any default browser.
I also found a MS Community page where an iOS user “couldn’t directly click these safe links” using various browsers including Edge but there was no fix there. However the user did give an example Safelink public url that wouldn’t work below. See end of this post below.
I did also find as in the above thread posts, you can open these safe links in the eM Client iOS app and alternative way “without having to copy and paste them in an external browser”.
So rather then just pressing the links as @jimmyd6 advised above, “press & hold your finger on the Safelink url” and you will then get a screen appear over the eM Client app for you to select a browser to open it, which then does open in any browser you choose at the bottom of that screen, including Safari and Chrome and Edge etc.
See screenshot below after you hold your finger on url. So it’s a way to open those links directly.
Hopefully in a future update eM Client can find a way from the below Safelink url example to open them directly without holding your finger on the link as it does work in the Gmail iOS app as @sfernley advised, just not in the eM Client app.
Pressing and holding the Safelink url example.
MS Community page Safelink url example.
Thank you! That is a better temporary solution until it is fixed.
Safelinks is one of the features of Microsoft’s Advanced Threat Protection (ATP) system on their mail servers. Microsoft handholds their users by modifying hyperlinks in e-mails to redirect to their own server, have it check its blacklist to determine the target is untoward, and then commits the redirection to the original target if the target is considered safe.
Safelinks is not available if free MS accounts. If you have, or ever had, an MS 365 (aka MS Office) account, ATP was enabled by default. I had an MS 365 account for 3 years, but dropped their subscriptionware, but the Safelinks feature was still enabled in my Hotmail and Outlook.com accounts. When I had the paid MS 365 service, supposedly there was a security → advanced setting to disable it. I didn’t notice the rewritten hyperlinks until after I dropped MA 365, had a free account, and the setting to disable Safelinks was not available for my free account. I had to use the feedback link in their webmail client to request they disable the Safelinks “feature” in my account.
Besides chaining hyperlinks to their server (adding more links which makes the navigation more fragile, and causes link rot should they ever discontinue their redirection service), I used to report spam. However, parsing the body of the e-mail on spam had the URLs pointing to my own e-mail provider (Microsoft) because they were redirection URLs (point to MS server with an argument in the URL pointing to the original URL).
If you have a paid MS account, there might be a security option to let you disable Safelinks. You have to login into your account to change the setting up on the server. If you have a free MS account now, you have to use their webmail’s feedback to ask them to disable Safelinks.
E-mail is still probably the number one infiltration vector for malware. Microsoft added ATP/Safelinks to handhold their users that were foolish in blindly clicking on hyperlinks in e-mails, or not bothering to check to where they pointed although most e-mail clients will show a popup when hovering over a hyperlink to show its target (however, there are still some tricks, like using Punycode, to obfuscate the destination). For some users, Safelinks is added protection. For some users, it is a pain in the arse. If Microsoft ever drops their ATP service, or their ATP server is down, or their ATP server is unreachable at the time you click on their redirection URL, the redirection URL won’t work since the redirection server is unusable.
Some users have web browsers, or configured them, or installed add-ons that interpose on redirection. So, it’s possible your web client or its add-ons are blocking the Safelink redirections.
