On start up I get an error message saying “invalid reply format (no collection)”. App seems to be functioning ok, but it’s irritating to have to repeatedly hide the message box. Any help would be greatly appreciated, thanks.
Hi Chris,
could you replicate the error and when you do, click the next tab in the same window as the error (Log) and copy its contents here.
Regards,
Olivia
Thanks Olivia for getting back to me. Problem appears to be linked with sync of calendar either in Outlook or my windows phone. With luck, the copy of the log will follow on from this message. Here goes!19:27:54 Online state: changed to online due to NetworkAvailability 19:27:54 [email protected] [AirSync] Synchronizing folder list
19:27:58 [email protected] [AirSync] Uploading item(s) to folder ‘[email protected]/Inbox/’
19:27:59 [email protected] [AirSync] Uploading item(s) to folder ‘[email protected]/Trash/’
19:28:00 [email protected] [AirSync] Moving item(s) from folder ‘[email protected]/Inbox/’ to folder ‘[email protected]/Trash/’
19:28:02 [email protected] [AirSync] Synchronizing folder list
19:28:03 [email protected] [AirSync] Synchronizing folder list
19:28:04 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Inbox/’
19:28:08 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Trash/’
19:28:10 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Sent/’
19:28:12 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Drafts/’
19:28:14 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Junk E-mail/’
19:28:16 [email protected] [AirSync] Synchronizing folder ‘[email protected]/FRIENDS STUFF/’
19:28:18 [email protected] [AirSync] Synchronizing folder ‘[email protected]/KIK/’
19:28:20 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Journal/’
19:28:22 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Archive/’
19:28:24 [email protected] [AirSync] Synchronizing folder ‘[email protected]/ORDERS-INVOICES/’
19:28:26 [email protected] [AirSync] Synchronizing folder ‘[email protected]/HOLIDAY/’
19:28:28 [email protected] [AirSync] Synchronizing folder ‘[email protected]/BILLS/’
19:28:30 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Notes/’
19:28:32 [email protected] [AirSync] Synchronizing folder ‘[email protected]/INSURANCE/’
19:28:34 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Windows 10/’
19:28:36 [email protected] [AirSync] Synchronizing folder ‘[email protected]/MBNA/’
19:28:38 [email protected] [AirSync] Synchronizing folder ‘[email protected]/THREE/’
19:28:40 [email protected] [AirSync] Synchronizing folder ‘[email protected]/LastPass/’
19:28:42 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Trash/OUTBOX/’
19:28:44 [email protected] [AirSync] Synchronizing folder ‘[email protected]/ORDERS-INVOICES/us/’
19:28:47 [email protected] [AirSync] Synchronizing folder ‘[email protected]/ORDERS-INVOICES/mum/’
19:28:48 [email protected] [AirSync] Synchronizing folder ‘[email protected]/HOLIDAY/Aug 2016/’
19:28:50 [email protected] [AirSync] Synchronizing folder ‘[email protected]/HOLIDAY/Timeshare sale/’
19:28:52 [email protected] [AirSync] Synchronizing folder ‘[email protected]/HOLIDAY/Alanda/’
19:28:54 [email protected] [AirSync] Synchronizing folder ‘[email protected]/HOLIDAY/Lee Abbey/’
19:28:56 [email protected] [AirSync] Synchronizing folder ‘[email protected]/BILLS/TV/’
19:28:58 [email protected] [AirSync] Synchronizing folder ‘[email protected]/BILLS/gas - elec/’
19:29:00 [email protected] [AirSync] Synchronizing folder ‘[email protected]/BILLS/Car/’
19:29:02 [email protected] [AirSync] Synchronizing folder ‘[email protected]/BILLS/phone/’
19:29:04 [email protected] [AirSync] Synchronizing folder ‘[email protected]/INSURANCE/car/’
19:29:06 [email protected] [AirSync] Synchronizing folder ‘[email protected]/INSURANCE/House/’
19:29:08 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Inbox/’
19:29:10 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Chris’s calendar/’
19:29:13 MailExceptions.OperationException: Invalid reply format (no Collection)
19:29:13 at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
19:29:13 at MailClient.Protocols.Common.ItemSynchronizer2.\<\>c\_\_DisplayClass2e.\<\>c\_\_DisplayClass33.<enqueuesynchronize>b__2a(WorkerStatus status, CancellationToken cancellationToken)<br>19:29:13 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)<br>19:29:13 at MailClient.Commands.Command.Process(WorkerStatus status)<br>19:29:13 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Contacts/'<br>19:29:15 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Inbox/'<br>19:29:17 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Trash/'<br>19:29:19 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Sent/'<br>19:29:21 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Drafts/'<br>19:29:23 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Junk E-mail/'<br>19:29:26 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/FRIENDS STUFF/'<br>19:29:28 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/KIK/'<br>19:29:30 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Journal/'<br>19:29:32 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Archive/'<br>19:29:34 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/ORDERS-INVOICES/'<br>19:29:36 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/HOLIDAY/'<br>19:29:38 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/BILLS/'<br>19:29:40 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Notes/'<br>19:29:42 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/INSURANCE/'<br>19:29:44 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Windows 10/'<br>19:29:46 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/MBNA/'<br>19:29:48 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/THREE/'<br>19:29:50 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/LastPass/'<br>19:29:52 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Trash/OUTBOX/'<br>19:29:54 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/ORDERS-INVOICES/us/'<br>19:29:56 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/ORDERS-INVOICES/mum/'<br>19:29:58 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/HOLIDAY/Aug 2016/'<br>19:30:00 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/HOLIDAY/Timeshare sale/'<br>19:30:02 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/HOLIDAY/Alanda/'<br>19:30:04 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/HOLIDAY/Lee Abbey/'<br>19:30:06 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/BILLS/TV/'<br>19:30:08 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/BILLS/gas - elec/'<br>19:30:11 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/BILLS/Car/'<br>19:30:13 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/BILLS/phone/'<br>19:30:16 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/INSURANCE/car/'<br>19:30:18 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/INSURANCE/House/'<br>19:30:20 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Inbox/'<br>19:30:22 <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [AirSync] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Chris's calendar/'<br>19:30:24 MailExceptions.OperationException: Invalid reply format (no Collection)<br>19:30:24 at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)<br>19:30:24 at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass2e.<>c DisplayClass33.b 2a(WorkerStatus status, CancellationToken cancellationToken)
19:30:24 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
19:30:24 at MailClient.Commands.Command.Process(WorkerStatus status)
19:30:24 [email protected] [AirSync] Synchronizing folder ‘[email protected]/Contacts/’ Thanks for your help, Chris.