On start up I get an error message saying "invalid reply format (no collection)". App seems to be functioning ok. Any help please?

On start up I get an error message saying “invalid reply format (no collection)”. App seems to be functioning ok, but it’s irritating to have to repeatedly hide the message box. Any help would be greatly appreciated, thanks.

Hi Chris,
could you replicate the error and when you do, click the next tab in the same window as the error (Log) and copy its contents here.

Regards,
Olivia

Thanks Olivia for getting back to me. Problem appears to be linked with sync of calendar either in Outlook or my windows phone. With luck, the copy of the log will follow on from this message. Here goes!19:27:54 Online state: changed to online due to NetworkAvailability 19:27:54 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder list
19:27:58 chrisyoungs155@outlook.com [AirSync]  Uploading item(s) to folder ‘chrisyoungs155@outlook.com/Inbox/’
19:27:59 chrisyoungs155@outlook.com [AirSync]  Uploading item(s) to folder ‘chrisyoungs155@outlook.com/Trash/’
19:28:00 chrisyoungs155@outlook.com [AirSync]  Moving item(s) from folder ‘chrisyoungs155@outlook.com/Inbox/’ to folder ‘chrisyoungs155@outlook.com/Trash/’
19:28:02 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder list
19:28:03 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder list
19:28:04 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Inbox/’
19:28:08 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Trash/’
19:28:10 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Sent/’
19:28:12 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Drafts/’
19:28:14 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Junk E-mail/’
19:28:16 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/FRIENDS STUFF/’
19:28:18 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/KIK/’
19:28:20 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Journal/’
19:28:22 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Archive/’
19:28:24 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/ORDERS-INVOICES/’
19:28:26 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/HOLIDAY/’
19:28:28 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/BILLS/’
19:28:30 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Notes/’
19:28:32 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/INSURANCE/’
19:28:34 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Windows 10/’
19:28:36 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/MBNA/’
19:28:38 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/THREE/’
19:28:40 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/LastPass/’
19:28:42 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Trash/OUTBOX/’
19:28:44 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/ORDERS-INVOICES/us/’
19:28:47 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/ORDERS-INVOICES/mum/’
19:28:48 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/HOLIDAY/Aug 2016/’
19:28:50 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/HOLIDAY/Timeshare sale/’
19:28:52 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/HOLIDAY/Alanda/’
19:28:54 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/HOLIDAY/Lee Abbey/’
19:28:56 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/BILLS/TV/’
19:28:58 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/BILLS/gas - elec/’
19:29:00 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/BILLS/Car/’
19:29:02 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/BILLS/phone/’
19:29:04 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/INSURANCE/car/’
19:29:06 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/INSURANCE/House/’
19:29:08 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Inbox/’
19:29:10 chrisyoungs155@outlook.com [AirSync]  Synchronizing folder ‘chrisyoungs155@outlook.com/Chris’s calendar/’
19:29:13   MailExceptions.OperationException: Invalid reply format (no Collection)
19:29:13    at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
19:29:13    at MailClient.Protocols.Common.ItemSynchronizer2.\<\>c\_\_DisplayClass2e.\<\>c\_\_DisplayClass33.<enqueuesynchronize>b__2a(WorkerStatus status, CancellationToken cancellationToken)<br>19:29:13 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)<br>19:29:13 at MailClient.Commands.Command.Process(WorkerStatus status)<br>19:29:13 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Contacts/'<br>19:29:15 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Inbox/'<br>19:29:17 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Trash/'<br>19:29:19 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Sent/'<br>19:29:21 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Drafts/'<br>19:29:23 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Junk E-mail/'<br>19:29:26 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/FRIENDS STUFF/'<br>19:29:28 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/KIK/'<br>19:29:30 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Journal/'<br>19:29:32 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Archive/'<br>19:29:34 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/ORDERS-INVOICES/'<br>19:29:36 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/HOLIDAY/'<br>19:29:38 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/BILLS/'<br>19:29:40 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Notes/'<br>19:29:42 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/INSURANCE/'<br>19:29:44 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Windows 10/'<br>19:29:46 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/MBNA/'<br>19:29:48 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/THREE/'<br>19:29:50 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/LastPass/'<br>19:29:52 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Trash/OUTBOX/'<br>19:29:54 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/ORDERS-INVOICES/us/'<br>19:29:56 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/ORDERS-INVOICES/mum/'<br>19:29:58 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/HOLIDAY/Aug 2016/'<br>19:30:00 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/HOLIDAY/Timeshare sale/'<br>19:30:02 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/HOLIDAY/Alanda/'<br>19:30:04 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/HOLIDAY/Lee Abbey/'<br>19:30:06 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/BILLS/TV/'<br>19:30:08 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/BILLS/gas - elec/'<br>19:30:11 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/BILLS/Car/'<br>19:30:13 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/BILLS/phone/'<br>19:30:16 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/INSURANCE/car/'<br>19:30:18 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/INSURANCE/House/'<br>19:30:20 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Inbox/'<br>19:30:22 <a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a> [AirSync] Synchronizing folder '<a href="mailto:chrisyoungs155@outlook.com" rel="nofollow">chrisyoungs155@outlook.com</a>/Chris's calendar/'<br>19:30:24 MailExceptions.OperationException: Invalid reply format (no Collection)<br>19:30:24 at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)<br>19:30:24 at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass2e.<>c DisplayClass33.b 2a(WorkerStatus status, CancellationToken cancellationToken)
19:30:24 at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
19:30:24 at MailClient.Commands.Command.Process(WorkerStatus status)
19:30:24 chrisyoungs155@outlook.com [AirSync] Synchronizing folder ‘chrisyoungs155@outlook.com/Contacts/’ Thanks for your help, Chris.