I’ve had an ongoing problem that seems to be getting worse and I’m wondering if anyone has seen this and might have a solution. I frequently get emails from my own websites that are clearly not spam. I’ve included these emails on my mail hosting site’s whitelist. I repeatedly tell eM Client that these emails need to be in my inbox and remove blacklisted domain. And the same emails show up the next day in spam. Not 100% of the time, but it’s a lot more than 0% (probably more than 50%). Has anyone else seen this? Any thoughts on how to address it?
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Could be your server mailbox is automatically moving them to the spam folder which inturn then will mirror in eM Client spam folder.
So you normally go into your spam folder in your mailbox online “and mark them as Not Spam”. That normally fixes the problem where your mailbox online will then normally learn to keep those emails in your Inbox.
If you have already done that, then for a test, close eM Client and then test receiving mail “via your webmail only” and see if those emails stay in your Inbox to determine if the issue is with your server mailbox or in eM Client somewhere.
I’m pretty sure my email provider already has these addresses on their whitelist as I routinely go in there to check on it, but I like the idea of going into the email provider before opening eM and seeing the status there. I’ll see what I can learn. Thanks for the idea.
Your idea was genius, thank you. I’ve started using a different mail client on my phone to check spam emails before I fire up my computer and I’ve found a few that needed a communication with the server. However, this morning eM allocated two emails to spam that weren’t showing as spam on the phone email client until I turned on the computer and eM started up. So there is definitely something that eM is doing that’s overly aggressive even after I’ve told eM to stop treating those emails (I get the same email every few days) as spam. Seems like something to be addressed on the eM side. But it took implementing your suggestion to figure it out. Thank you.