I recently installed the IOS and Android mobile versions of EMC. I also use the Mac and Windows versions. In both mobile versions, every incoming email has the NOT JUNK tag turned on. Mac and Windows versions are OK.
Looks to me as if the host email server is turning this tag on.
As an experiment, I displayed my inbox in eM Client on my phone and Samsung pad, selected one email on the pad, turned on the HOME tag. It appeared in red in that email in the inbox on the pad, and 1 second later on the phone. I then turned it off in that email on the phone and it disappeared from the pad.
So these tags in eM Client work as you would expect in IMAP and appear to be supported by the mail server, even updating in real time. This one NOT JUNK tag appears to be turned on in incoming mail by the mail server, it’s visible in all incoming emails in both mobile versions of EMC. It can be turned off in each email, but then disappears from the tag menu in EMC, while the HOME tag and other tags stay in the menu after being switched off. So I cannot manually turn on the NOT JUNK tag in EMC.
I’d like to add a rule to turn off the NOT JUNK tag, but I cannot see how to add a rule in the mobile versions. Can someone point me in the right direction?
Thanks, IanB
That suddenly started happening to me in Windows - both JUNK and NOT JUNK, but not on every message. I’d like to just turn both off permanently.
Can I add a rule in mobile EMC?
If so, what is the procedure?
I cannot find tools > rules in mobile, or any other way to define a rule.
I created the NotJunk tag in IOS EMC, searched all my inboxes and folders on the tag and globally deleted the tag. My inbox looks better now, until more mail arrives. I guess I could do this every day, but that’s not an acceptable option. Some of the NotJunk tagged emails were 6 years old, but I have never seen the tag in any other email client, nor in Mac or Windows EMC.
IanB
So, no rules in mobile EMC?
That’s a BIG limitation if true.
I should mention that the NotJunk tag on all incoming emails started after about 2 weeks of using mobile EMC, immediately following a service disruption at the host server, delaying send/receive for several hours on 25 April. Evidence, I think, that the tag is turned on by the host.
I improved the appearance of my message list.
Settings/Mail/Read/Message list/Tags in preview field
Change from “full if possible” to “icons only”.
This changes any tags on the message list into small icons.
Settings/Preferences/Tags
Add a new tag, name it NotJunk (it wasn’t there before in mobile EMC though it shows in the arriving mail).
Choose colour white (top right in the spectrum). Confirm on the check at the top.
Now in the message list the NotJunk tag icon is invisible, except that it still displaces the message content to the right.
IanB
In both mobile versions, every incoming email has the NOT JUNK tag turned on. Mac and Windows versions are OK.
Looks to me as if the host email server is turning this tag on.
I suspect that is showing “due to the way your mail server tag / label is setup”.
Using the mobile app, Go to to Menu / Settings / Preferences / Tags and click at the top from Local to your Server Tags and see if the Non Junk tag / label shows in there.
If it does she in there, go online to your mailbox and see if you have an option to disable that.
So, no rules in mobile EMC?
As far as I know there are currently no rules like the desktop program “other than a blacklist” in the mobile settings.
The eM Client mobile app is “still being developed” and not a final release yet, so Rules like the desktop might be in a later build.
Thanks Cyberzork,
Under settings/preferences/tags I have the Tags heading, under that, “local tags” and to the left a home icon. None of these react to touch. Same in IOS or Android.
There is also the + to define a new tag. I defined the NotJunk tag here. The effect of this appears to be that instead of just showing the arriving tag in the message list in whatever colour it arrived with, it matches the tag name with the local tag definition and uses the defined colour (white for me).
I did log in to my host system. It uses Roundcube. No hint there of anything about tags, but it’s just another client. The provider is investigating how the server might be setting the tag. There’s nothing about managing tags in the Windows or Mac EMC clients either, that I can see, though others have reported that they display arriving tags.
IanB
Under settings/preferences/tags I have the Tags heading, under that, “local tags” and to the left a home icon. None of these react to touch. Same in IOS or Android
Ok that means “Server Side Tags are not supported for your particular Mail server account” and you have to modify those directly at the mailbox / server end.
The provider is investigating how the server might be setting the tag.
Hopefully they can find it. Who is your mail server providor ?
There’s nothing about managing tags in the Windows or Mac EMC clients either, that I can see, though others have reported that they display arriving tags.
This is the V9.2 help documentation on managing tags in eM Client for Windows and Mac.
Hosting provider is Hosting Australia. They just came back saying the only tag they ever set is “spam”.
It’s actually OK with the NotJunk tag hidden. Not as neat as resetting it, or not turning it on, but I can live with it.
Thanks for the tag document. I’ll see if I can make the Mac version of EMC display these tags.
IanB
I turned ON the NotJunk and Home tags in a couple of emails set to myself. No sign of those tags in Windows or Mac EMC.
When I display the inbox for my email account on my iphone and android pad, all emails have the NotJunk tag displayed in both devices. If I turn off the NotJunk tag for an email in the phone, it immediately turns off in the pad. Same the other way. If I define the NotJunk tag in IOS and android, then turning it on in an email on either side immediately shows on the other. Hosting support informed me the tags are propagating through the EMC cloud, not the email server. The email headers have no tag info.
Further, since I just defined NotJunk in IOS and android, I sent an email to myself with the tag turned ON. It arrived in mobile EMC with the tag OFF. Its state appears to have been inverted in transit.
I sent another email to me with the HOME tag ON. It arrived showing the HOME tag ON, as you might expect.
So is there a problem in EMC’s handling of the NotJunk tag in the cloud?
I don’t have a Pro licence, but does anyone in EMC support look in this forum in their spare time for problems in a new product?