Marking email as NOT JUNK in Postbox: Just type “J,” or click “Not Junk” button on the toolbar (in Postbox, there’s just that one keystroke — it’s a toggle between junk/not junk)
Marking email as NOT JUNK in Mail.app: ⌘+⇧+J or click the “Not Junk” button on the toolbar
Marking email as NOT JUNK in Outlook: ⌘+⌥+⇧+J
(admittedly, if you don’t know the keystroke, this one is a little buried)
Marking email as NOT JUNK in eM Client:
- Right-click on message
- THEN Move to Inbox (not clear this will do anything other than move it)
- THEN figure out the differences between…
• Move to Inbox
• Move to Inbox and remove blacklisted email
• Move to Inbox and remove blacklisted domain - …but this assumes the user knows what these mean and what the differences are — not clear or friendly for average users
There’s a move to inbox shortcut listed in Preferences > General > Shortcuts, but that shortcut is not shown in the contextual menu, so you can only learn about it if you choose to hunt for it on your own — and it’s not clear which of the three options above is triggered if you use the shortcut.
eM Client needs a nice, clear, simple, self-explanatory “Not Junk” button. Whether to block the address or the domain can still be an option, but there should be an easy one-step way to mark mail as not junk, and a default conclusion the app draws from that action.
Yes, you can, if you think to hunt for it, add a “move to inbox” button to the toolbar, but because eM Client doesn’t have a junk/not junk toggle, that means you also need a separate “move to junk” button too.
In short, it shouldn’t take several minutes to figure out how to mark email as junk. Having to work so hard for something that is so simple and clear in other apps creates friction for new users.