Norton Reporting: HTML:ExtortMailNt-BYZ for MailCLient.exe

I keep getting the following error popping up from my Norton 360 when eM Client is Refreshing emails to a gmail account… Can anyone confirm if this is a virus detected in the eM Client executable… or an email that it was trying to download?

Since this is a GMAIL account… I thought that Gmail did virus checking before forwarding the emails to my inbox? I have my gmail account set to POP email from another domain… and there are many times that gmail has reported being unable to download a pop’ed email due to it containing a virus… I would also think that gmail would do the same for ANY emails it places in my inbox… So, I’m questioning if this “virus” detected by Norton 360 may be something inside the eMClient.exe!


Details

Threat name: HTML:ExtortMailNt-BYZ [Scam]
Threat type: Miscellaneous - This is malicious software that could harm your data, computer, or network.
Status: Threat detected
Detected by: Email Protection
On PC from: Unknown
Last Used: Unknown
Startup Item: No

Unknown
It is unknown how many users in the Norton Community have used this file.

Unknown
The file release is currently unknown

High
The file risk is high.


I have my gmail account set to POP email from another domain… and there are many times that gmail has reported being unable to download a pop’ed email due to it containing a virus.

Yes you might possibly have virus within and email attachment which then is going into your temp folder and being detected all the time. Or Norton’s could just think there is a virus in an email or email attachment but there may not be one at all.

Suggest to contact Norton’s technical support via either community website or phone support, as they can then advise if it’s real and how to remove it if it is a genuine virus. eM Client “doesn’t have any virus related removal support”.

I thought that Gmail did virus checking before forwarding the emails to my inbox?

According to the following Google webpage extract below, they do virus scanning on received email attachments and “will either reject the sender email” or “won’t let you download the attachment if it’s already in an existing email” as per their information further down this page. But nothing is 100% guarantee, so that’s why you allways need locally installed Antivirus programs.

You can contact Google technical support via their community website or phone support if you need more information.

(Google extracts from the above page)

“When Gmail finds a known virus attached to an email that’s been sent to you, Gmail will reject the message and let the sender know”.

“If Gmail finds a virus in an attachment on an email that’s already in your inbox, you won’t be able to download the attachment”.

.