Non blacklisted emails stiil going to spam

I’ve recently had an issue where the wrong emails are continuously going in the spam folder.
Even when I select remove blacklisted email or domain, they still go in the spam.

This is a busy work email address so it’s pretty infuriating really. Can anyone shed some light on why this is happening? We’ve been using em client for a few years and only just started getting this.

This really depends on what is moving the messages to Junk to begin with.

Normally, it is your server, so you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Thereafter the server should always leave messages from that sender in the Inbox.

But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to the Junk folder and right-click on the message choosing Move to Inbox > Move to Inbox and remove blacklisted … You can also go to Menu > Rules and edit the Blacklist Rule if you have one. See if the sender’s address or domain is in the list and remove it. These two options related to the Blacklist will have no effect if it is the server moving the messages.

The Spam filter Rule will move messages to Junk if the server has marked them as spam but not already moved them. If this Rule is the cause, the you can either train the server not to mark them as spam, or disable this Rule.

Thanks Gary. They’re not previously blacklisted and there are no rules setup for that so it’s likely our 1&1 server doing it. Obviously this is why em client can’t overrule the spam.

I’ll try the server…