I was prompted to install version 10.1.4588 (f11e2ab) today, and I did do. I also have rebooted my laptop (Windows 11, current with latest updates including KB5045935 and KB5046633). eM Client is connected to my gmail account.
If I open a message in its own window and click the ‘Forward’ or ‘Reply’ buttons, nothing happens (apart from a brief Windows ‘busy’ blue circle cursor). Similarly if I right click on a message in the list view of the main eM Client window and select Forward or Reply, nothing happens. I am expecting a new window to appear so that I can proceed to forward or reply but it doesn’t work.
If I click the ‘New’ button in the main window, again nothing happens. I am expecting a new window to appear so that I can compose my message, but it doesn’t work.
So with this new version, just installed, I can read messages but not do anything else. Is anyone else experiencing this, or is a solution being worked on?
Update: I noticed that a new window does get created in these cases. It appears in Windows’ ALT-TAB list. But I can’t bring the window to the foreground or use it in any way. I also saw (looking in Task Manager or Process Explorer) that a new process is being created for the window; but it can’t be accessed.
Is anyone else experiencing this, or is a solution being worked on.
The latest V10.1.4588 seems to be working ok for me in Windows 11.
So sounds like something may have then not quite installed 100% somewhere when it upgraded.
So suggest to try uninstalling eM Client and “don’t delete the database” when asked on the uninstall wizard. Also if the following folder still exists “delete it”, “C:\Program Files (x86)\eM Client”
Then download “the same version” via the release history page and reinstall and see if that fixes the problem. Also suggest to reboot again after reinstalling.
If that still doesn’t work, and you have been making regular eM Client dated backups either automatically via the settings or manually via the menu, then suggest to try restoring a recent backup via “Menu / File / Restore” and see if that then works ok. As might then be a mail database problem and not program related.
Or if you don’t have any recent eM Client backups or restoring a recent backup made no difference, then you might need to try “removing and readding your Gmail account” via “Menu / Accounts” using the automatic account wizard and then close and reopen eM Client and see if that fixes it. As might be a local mail account problem.
Lastly sometimes mail clients can also get affected by eg: background resident programs running. So if none of the above fixes it, if you have any optionally installed eg: firewall security programs or optionally installed antivirus programs etc starting up with Windows other than the default Win 11, "try completely disabling those to test as might be background related issue.
Thank you. It looks like uninstall/reinstall (without deleting the database) has fixed it.
Incidentally it also seems to have resolved a problem that had been bothering me at a lower level for a while: where double-clicking on a message would sometimes fail to open it, or where it would be very slow to open it.
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