Upgrade first use - Fail. I send an email to a listserve every Monday and I get a request to confirm before this service sends it out to the list. Today that confirmation email went straight to junk. Something that for 10 years I do every Monday and the “intelligence” marks it as junk. Come on man. And where is the “not spam” folder?
Everything other than the spam folder is “not spam”.
To stop particular messages going to spam depends on what is moving the messages there in the first place; either your server moved it there, or you did by blacklisting the sender.
If it was your server, you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Some providers have an option to whitelist senders so check on that also. Thereafter the server should always leave messages from that sender in the Inbox.
If you moved it there, because you previously blacklisted the sender or their domain, go to Menu > Settings > Mail > Blacklist > Manage Blacklist and remove the sender’s address or domain.
This is also happening to me. My server is not doing it. none of the emails in my junk folder are noted as spam or balcklisted on my server. And I have whitelisted certain email addresses on the server and emClient is still sending them to junk. It is not my rules either.
Is emclient doing its own form of censorship or cna someone please explain how this is happening and what to do abou tit?
Thanks,
Lynda
The only way that can happen is if you have blacklisted the address or domain in eM Client. So go to Menu > Settings > Mail > Blacklist > Manage Blacklist and remove the sender’s address or domain.
Not true, sadly. Sender’s address is NOT in my blacklist and I have whitelisted *@substack.com on our server… And no substack email addresses nor the domain is on my blacklist. I am wasting so much time on this. It seems, as others are saying like an app bug, or is there another explanation?
Many thanks,
Lynda
What is ‘spam filter’? It says I can’t edit it as it is not created in the wizard??? so what is it doing? And what is its alogorithm?
Thanks,
Lynda
The Spam filter Rule is only for POP3 accounts. It finds messages that the server has marked as spam, and moves them to the Junk folder. It has no effect on IMAP or Exchange accounts. So if you are using POP3, it is because the server has marked them as spam. Either mark them as not spam in webmail, or disable the Spam filter Rule.
If you are not using POP3 and the address or domain is not in your Blacklist, then it is the server moving them to spam. Or another app connecting to that mailbox.
I am using POP3. My server has NOT marked them as spam (many are replies from clients to my emails to them!) and they do not have {spam} in front of their messages in emclient. So, please tell me how to sort this out or get emclient to sort this out. I’m not sure why you are insisting that is something I or my server are doing??
Thanks,
Lynda
This only started happening recently as someone else mentioned
That has nothing to do with it. The server marks the message as spam in the message headers. It is not something visible to you.
As you are using POP3, either mark them as not spam in webmail, or disable the Spam filter Rule.
As nothing has changed in eM Client (the Spam filter Rule has always been the same) it probably means that your server spam detection has changed.
I can see clearly in my cpanel mail scanner which emails are marked as spam. I have checked repeatedly and these are not marked as spam and do not meet the spam filter cut off . . . as I said, many are replies from clients to my emails.
There are only two possibilities with POP3.
- Your server marked them as spam and so the Spam filter Rule moved them.
- You Blacklisted the address or domain in eM Client.
There is no other way a message in a POP3 account can end up in the Junk folder.
With IMAP or Exchange, the only way eM Client can move them to Junk, is if you have Blacklisted the address or domain.
Well, the simple solution was - turn off eMClient’s unintelligernt spam filter. Peace reigneth in my inbox. No more valid emails goign to spam and no extra spam emails in my In-box.