New email will not send

Mail
1

This problem is only 1.5 days old. My new emails will not send. I have contacted my host and all is well on their side, the SMTP info in the account section of eMClient is correct but on diagnosis POP3 passes and SMTP fails. I have backed up, uninstalled and freshly reinstalled eMClient, but no fix. Can any one help?

2

Who is your SMTP Server with ?

Also what is your SMTP Server address, Server Port and Security Policy ?

3

Using Netgear Orbi 3000 mesh network by any chance? I had an issue after a firmware update that I could no longer send emails. My solution ended up being to revert back(manual update) from 5.7.5.6 to 2.7.5.4

4

Thanks for your replies. I have run diagnostics on all levels, checked smtp data, spoke to my email provider and they have washed their hands of it. I can send when using a hotspot on my phone. Did everything bar taking the computer apart and found that the Origin provider NBN box or router is the cause. I have rebooted both a number of times, no change. The next step is Origin coming to view the boxes, but there are a few account anomalies that have to be fixed before they can continue. In the meantime I use eMClient to receive and the Telstra UI to send. A bit fiddly but it will suffice till the boxes are looked at. Again thanks for the replies. I’ll follow the last leads to see where they take me. Good to know it is not an eMClient issue.

5

I can send when using a hotspot on my phone.

Did everything bar taking the computer apart and found that the Origin provider NBN box or router is the cause.

Ok If it sends mail now only with your mobile hotspot connection with the same computer but not with your normal internet NBN modem, then yes sounds like then your SMTP port you have been using “is now blocked or changed in your NBN modem router” for some unknown reason.

So I would suggest “before Origin troubleshoot or replace your NBN modem”, try eg: "Resetting your NBN Router to defaults “if your confident in doing that” which is usually done via a eg: small pin hole in most routers underneath or around the back.

Your NBN technical support can then help if it needs any specific settings put back in after being reset via the NBN Modem IP address.