I recently update eM-Client to V 10.3.1738 to take advantage of the calendar feature being available on the mobile version. When I try to create a new calendar item on my laptop, Windows V11 and up-to-date, I get the following error:
eM Client 10.3.1738+984d31d6f6 (Windows)
15:26:41 Simon AirSync Uploading item(s) to folder ‘/Conversation History’
15:26:41 Simon [AirSync] MailClient.Storage.Application.ItemOperationException: Error in client/server conversion.
AccountId = d66c6e99-7a97-4198-b138-7f95a6594fb9
AccountName = Simon
Item.Type = MailClient.Storage.Application.Event.EventItem
UniqueItemId = c714a9cf-a47d-4171-a525-d2663bbd71e9
GUIStatus_Exception_Reported = True
And the item does not sync with my phone version.
Any ideas?
And while we are at it, what is AirSync? I cannot find anything online with an understandable description.
Many thanks,
Simon
1 Like
Calendar item created on my phone do not create an error and neither are reflected on Microsoft Outlook app on my laptop.
I am now getting this error for all Calendar items I have added since I updated every time I sync.
[AirSync] Error in client/server conversion.
Same problem here. Em client calendar entry does not synch with phone, and comes up with AirSync error.
[AirSync] Error in client/server conversion
The AirSync Error in client/server conversion usually means the email client has tried to sync a eg: “malformed or invalid item” (like an event or contact) that the server couldn’t process, or the server was temporarily unavailable.
So “apart from you going through your calendar events to look for any obvious errors or invalid characters etc”, you can “try clearing the local calendar cache” to resync your server events.
To clear the local calendar cache, you run the repair via “right clicking on the word Calendar” directly under your account and click “Properties” at the bottom. Then click the “Repair tab” at the top and finally click repair.
Note: Once the cache is cleared events etc will be slower to reread till fully cached again locally.
If that makes no difference then suggest next to go to “Menu / Accounts” and try removing and readding your account” (if you haven’t already tried that) and see if that fixes the problem.
Note: if you do try removing and readding your account, make a manual backup first via “Menu / Backup” incase you need to restore for any reason. You can see when that completed in “Show Operations” via the dropdown on the right of Refresh.
If removing and readding your account makes no difference then update what version of eM Client you are using and if you have Windows or Mac and OS version.