Need to reset a forgotten password

1

I set a required start up password by mistake and I don’t remember it. Is there a way I can re-set the password? I am unable to access my e-mails.

2

Hi, unfortunately not. You will have to delete your database and then synchronize emails again.
If you are pro user we might be able to help you, but if not then there is no other way than this.

Jan

3

how do I do this?

4

Hi, you can not reset the master password but if you want to setup the account again, you have to go to Your local folder > App Data > Roaming, and delete the eM Client folder, when you startup the application again, new database should be created allowing you to setup the accounts all over again.

Hope this helps,
Paul.

5

Why such complicated renewal?