I have created different folders other than inbox to receive emails directly in the relevant folders and I have created rules for the same. But for some reasons rules are not working and I am still getting all the emails in the inbox. Can anybody tell me whats the problem and how to fix it?
Hello Vikas,
Could we please ask if you’re only reading messages in eM Client? eM Client only applies rules to new unread messages, so if you read the messages through e.g. your phone, the rule won’t affect them.
Regards,
Maurice
I read few mails in phone but rules doesn’t work at all.
I am having the same issue and I haven’t read the emails on another device. My rules just do not work since I upgraded to the current version of Em Client though the worked in an earlier version.
Hello Vikas,
When you check your e-mails on your phone, they already don’t fulfill the ‘new’ condition when they’re accessed by eM Client and the rules are therefore not applied. You can right-click your Inbox folder, select ‘Apply Rule…’ and your messages should be moved according to the rules.
Regards,
Maurice