After using satisfactorily for ever, suddenly my emClient presents blank white on my android phone screen. No menu, no emails, nothing. I have rebooted - makes no difference. So currently cannot get emails on my phone. Laptop is fine
First check that you have the latest eM Client droid mob app from the Playstore. Latest V10.0.2643. Also make sure your Droid OS is up to date as well.
Now if you already have the latest eM Client mobile app and your OS is up to date, try going into your Droid “OS settings / apps / eM Client app” and “clear the cache”.
Failing that you might also need to “clear the app data” which unfortunately means you will loose your existing accounts setup within the eM Client mobile app, but it might be the only way to fix the problem.
Next if still the same problem, uninstall and reinstall the app from the Playstore.
Lastly once you get it all going, you can "Export the mobile app complete settings to an .XML file, which can then easily be imported again if you had to reinstall or resetup again in future. You can access that via “Menu / Settings / General / Import / Export” at the top left of Droid app.
I get this problem all the time. Using force stop will fix it for one usage, but once I’ve opened an email and tried to return to the home screen it will be white. Just installed fresh onto a new phone today, which I’d hoped would fix it, and have the same problem
I get this problem all the time. Using force stop will fix it for one usage, but once I’ve opened an email and tried to return to the home screen it will be white.
Just installed fresh onto a new phone today, which I’d hoped would fix it, and have the same problem
If you have the latest eM Client droid app and have the latest OS 14 firmware, and it’s still happening with a brand new mobile, “and you don’t get white screens or lockups etc with other mobile apps”, then suggest to send that issue to [email protected] who will advise you.
Or alternatively wait for the next eM Client droid update via the Playstore and see if that fixes it which hopefully will be out soon.
However if you are getting white screens or lockups etc with other mobile apps too on your new phone, then I would suggest to eg: Do a complete reset of the Droid OS via your OS Settings and sit up as brand new, as could be that the initial Phone OS software setup didn’t install 100% correctly causing the white screens and lockups in the apps. Now if you are not confident to do that, contact your phone technical support.