My eM client is in meltdown. Several times a day it lose the majority of e-mails in my inbox and then takes over an hour to resync.

It always seems to delete everything back to the same point - an e-mail dated 3.12.2013 which suggests that it is losing the sync point somehow. It is getting so bad that I am not far from finding a new client - shame as happy so far. The release is 6.0.21040.0 Thx

Hi, what mail service are you using in eM client? Are you using an Airsync account?
Are you seeing any errors from the application, possibly during the resync?

Thank you,
Paul.

I’m using Outlook.com with server setting  m.hotmail.com . I’m not sure if it supports Airsync - I do get a lot of error messages though.

Thanks,

Peter

Hi again Peter, what kind of error messages, can you make a screenshot of such error and post it here on the forum?
When the error occurs, can you please switch to the log tab and copy the content of the log and post it here on the forum?

Thank you,
Paul.

![]( “Image null”)The ecre

![]( “Image null”)My client is now crashing - see screen shot above - which looks like a memory problem. Is there a way to send you logs? I’ve pasted  the latest one below: It also sent you a crash report about 20 mins ago. I think it may be a different problem from the sync failure though.

16:10:24.570|011|   FolderSync
16:10:25.223|011|   <?xml version="1.0" encoding="utf-8"?>
16:10:25.223|011|  
16:10:25.223|011| 0
16:10:25.223|011|
16:10:25.224|011|  
16:10:27.032|011|   <?xml version="1.0" encoding="utf-8"?>
16:10:27.032|011|  
16:10:27.032|011| 1
16:10:27.032|011| 00Q+JLROapQkmcCD9yN6IirQ==001===========AQMAAAA8OQsA0AIjXXAcA===
16:10:27.032|011|
16:10:27.032|011| 28
16:10:27.032|011|
16:10:27.032|011| 00000000-0000-0000-0000-000000000002
16:10:27.032|011| 0
16:10:27.032|011| Trash
16:10:27.032|011| 4
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 00000000-0000-0000-0000-000000000003
16:10:27.032|011| 0
16:10:27.032|011| Sent
16:10:27.032|011| 5
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 00000000-0000-0000-0000-000000000004
16:10:27.032|011| 0
16:10:27.032|011| Drafts
16:10:27.032|011| 3
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 00000000-0000-0000-0000-000000000005
16:10:27.032|011| 0
16:10:27.032|011| Junk
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 6a0359a3-721d-483d-a717-053d203df85e
16:10:27.032|011| 0
16:10:27.032|011| Travel
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 7c6dbbd2-5b56-4f15-aa96-55e57cdbd5b9
16:10:27.032|011| 0
16:10:27.032|011| Archive
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| b027c2d6-38c7-4843-9aca-a5b850c78b53
16:10:27.032|011| 0
16:10:27.032|011| Shopping
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 140ef7a9-a7c9-42ef-ae9d-e307ef3cbc03
16:10:27.032|011| 0
16:10:27.032|011| Geonovo
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 00000000-0000-0000-0000-000000000001
16:10:27.032|011| 0
16:10:27.032|011| Inbox
16:10:27.032|011| 2
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| d37cc689-e942-479c-bd47-0287169c327f
16:10:27.032|011| 7ac8e80b-fb2e-4843-a038-98667b64720d
16:10:27.032|011| Stuart Arnold
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 242be948-9211-4df9-9c6c-11300788da95
16:10:27.032|011| f89f57d0-0fed-4d24-925e-cd9485bdb8fa
16:10:27.032|011| Virgin
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 58b9c0f6-b582-4999-b1e2-1cc99d4c2d50
16:10:27.032|011| 0
16:10:27.032|011| Car
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 18a2eda0-07ce-4487-bba3-2453d9e882ae
16:10:27.032|011| f89f57d0-0fed-4d24-925e-cd9485bdb8fa
16:10:27.032|011| Sky
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 40f9d161-3854-44cf-9c33-2a5df3f65ae0
16:10:27.032|011| 0
16:10:27.032|011| Mum
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| ab7d61de-69d1-4e94-bdd7-42d813fa312f
16:10:27.032|011| 0
16:10:27.032|011| Ewan
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 77ebfcbe-6cff-4fc7-82ce-8a1df8e86355
16:10:27.032|011| f89f57d0-0fed-4d24-925e-cd9485bdb8fa
16:10:27.032|011| Asus
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 7ac8e80b-fb2e-4843-a038-98667b64720d
16:10:27.032|011| 0
16:10:27.032|011| Finance
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| f89f57d0-0fed-4d24-925e-cd9485bdb8fa
16:10:27.032|011| 0
16:10:27.032|011| Computer, Phone etc.
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 26e57c37-f4ab-4f38-9697-eb1a5f0381e9
16:10:27.032|011| 0
16:10:27.032|011| Personal
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 77ed0ea6-ec0e-4b37-8359-ff989ecef0b9
16:10:27.032|011| 0
16:10:27.032|011| Eleanor
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| fc0b7650-2c91-48dc-b6d1-0494a9d716e2
16:10:27.032|011| 1043e0f3-537c-45e2-853f-b579f740fb49
16:10:27.032|011| Arcis
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 1043e0f3-537c-45e2-853f-b579f740fb49
16:10:27.032|011| 0
16:10:27.032|011| Neil
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 0c17b459-55a2-4817-bcc8-b9b827d622ac
16:10:27.032|011| b027c2d6-38c7-4843-9aca-a5b850c78b53
16:10:27.032|011| Audible
16:10:27.032|011| 12
16:10:27.032|011|
16:10:27.032|011|
16:10:27.032|011| 2:0
16:10:27.032|011| 0
16:10:27.032|011| Contacts
16:10:27.032|011| 9
16:10:27.032|011|
16:10:27.032|011|
16:10:27.033|011| 3:AOx8/DaMdk1GkYr/kzhGkUFhgebIoO1yQ5/FuD3l96Dz
16:10:27.033|011| 0
16:10:27.033|011| Peter’s calendar
16:10:27.033|011| 7
16:10:27.033|011|
16:10:27.033|011|
16:10:27.033|011| 1:AOx8/DaMdk1GkYr/kzhGkUFhgebIoO1yQ5/FuD3l96Dz
16:10:27.033|011| 0
16:10:27.033|011| Peter’s calendar
16:10:27.033|011| 8
16:10:27.033|011|
16:10:27.033|011|
16:10:27.033|011| 1:AVZ6exaRQjxGmrAv2kAFhP9ATBzvEZqNSL98IbqtLy3c
16:10:27.033|011| 0
16:10:27.033|011| UK Holidays (Read only)
16:10:27.033|011| 13
16:10:27.033|011|
16:10:27.033|011|
16:10:27.033|011| 1:AKWezin3it1CqP4eE/+Cv5QBxnHJCjIqTK5PxJ7eSRzd
16:10:27.033|011| 0
16:10:27.033|011| Birthday calendar (Read only)
16:10:27.033|011| 13
16:10:27.033|011|
16:10:27.033|011|
16:10:27.033|011|
16:10:27.033|011|  
16:10:28.814|011|   POST http://mail.services.live.com/DeltaSync_v2.0.0/Settings.aspx?t=EwAAAsgmAQAUioUFFjFuhEFWY+3MDKhBqAKDA…=

<?xml version="1.0" encoding="utf-8"?>16:10:30.968|011|  

16:10:30.968|011|  
16:10:30.992|011|   <?xml version="1.0"?>
16:10:30.992|011|  
16:10:30.992|011| 1
16:10:30.992|011|
16:10:30.992|011| 1
16:10:30.992|011|
16:10:30.992|011| 1
16:10:30.992|011|
16:10:30.992|011| 125
16:10:30.992|011| 30
16:10:30.992|011| 120
16:10:30.992|011| 1
16:10:30.992|011| 100
16:10:30.992|011| 20
16:10:30.992|011| 20
16:10:30.992|011| 500
16:10:30.992|011| 25
16:10:30.992|011| 500
16:10:30.992|011| 768
16:10:30.992|011| 8192
16:10:30.992|011| 1900-01-01T00:00:00
16:10:30.992|011| 2079-06-06T00:00:00
16:10:30.992|011| 500
16:10:30.992|011|
16:10:30.992|011|
16:10:30.992|011|
16:10:30.992|011|

Hi, please download this utility: http://www.emclient.com/tools/emstackdump.exe and run the tool when the “red cross” is displayed in the application. The utility will create a dump file on your computer, can you please send me this file to mcgregor@emclient.com with a reference link to this forum topic?

Also if the application crashes, please display the error in the report window and include it in your email.

Thank you and sorry for the inconvenience,
Paul.

eM now crashing when I start it - see error detail below:

eM Client (6.0.21040.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.OutOfMemoryException: Exception of type ‘System.OutOfMemoryException’ was thrown.
   at System.Collections.Hashtable.ValueCollection.GetEnumerator()
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(ApplicationContext context)
   at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action`1 handler)

Hi, can you please download this update and install it on your computer, http://www.emclient.com/dist/v6.0.21151/setup.msi , check if the issue persists and if the application keeps crashing, can you please copy the whole content of the error displayed and post it here on the forum?

Thank you,
Paul.

Whole error text below following crash on start up a few minutes ago. Will apply update now.

eM Client (6.0.21040.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.OutOfMemoryException: Exception of type ‘System.OutOfMemoryException’ was thrown.
   at System.Windows.Forms.Control.NotifyInvalidate(Rectangle invalidatedArea)
   at System.Windows.Forms.Control.Invalidate(Rectangle rc, Boolean invalidateChildren)
   at MailClient.UI.Controls.ControlTreeView.ControlTreeView.InvalidateNode(TreeNode node)
   at MailClient.UI.Controls.controlFolders.timerOperations_Tick(Object sender, EventArgs e)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(ApplicationContext context)
   at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action`1 handler)

I have applied the update and eM client crashed again on start-up. See error details below:

eM Client (6.0.21151.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.18444
The following error has occurred:
System.OutOfMemoryException: Exception of type ‘System.OutOfMemoryException’ was thrown.
   at MailClient.Mail.Streams.ScatteredMemoryStream.InternalSetCapacity(Int32 value)
   at MailClient.Mail.Streams.ScatteredMemoryStream.set_Capacity(Int32 value)
   at MailClient.Mail.Streams.ScatteredMemoryStream.EnsureCapacity(Int32 value)
   at MailClient.Mail.Streams.ScatteredMemoryStream.Write(Byte[] buffer, Int32 offset, Int32 count)
   at MailClient.Utils.Utils.CopyStream(Stream inputStream, Stream outputStream)
   at MailClient.Protocols.AirSync.AirSyncHmMailSynchronizer.ConvertApplicationData(MailItem item, Func2 getChildren, Version version) &nbsp;&nbsp; at MailClient.Protocols.AirSync.AirSyncHmMailSynchronizer.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken) &nbsp;&nbsp; at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass22.b__1e(WorkerStatus status, CancellationToken cancellationToken)
at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)

" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client
6.0.21151.0

false

Microsoft Windows NT 6.1.7601 Service Pack 1
4.0.30319.18444


System.OutOfMemoryException
Exception of type ‘System.OutOfMemoryException’ was thrown.
MailClient.Mail




MailClient.Mail.dll
100663989
MailClient.Mail
MailClient.Mail.Streams.ScatteredMemoryStream
InternalSetCapacity


mscorlib
System.Int32
value



215
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MailClient.Mail.dll
100664003
MailClient.Mail
MailClient.Mail.Streams.ScatteredMemoryStream
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mscorlib
System.Int32
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MailClient.Mail.dll
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mscorlib
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MailClient.Mail.dll
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MailClient.Mail
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System.Int32
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mscorlib
System.Int32
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MailClient.exe
100695548
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mscorlib
System.IO.Stream
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mscorlib
System.IO.Stream
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31
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100666833
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MailClient.Protocols.AirSync.AirSyncHmMailSynchronizer
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MailClient
MailClient.Storage.Application.Mail.MailItem
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mscorlib
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100666837
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MailClient
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MailClient
System.Threading.CancellationToken
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MailClient
MailClient.Commands.WorkerStatus
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MailClient
System.Threading.CancellationToken
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111
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MailClient.exe
100666729
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MailClient.Protocols.AirSync.AirSyncGenericCommand
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MailClient
MailClient.Commands.WorkerStatus
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MailClient.exe
100664007
MailClient
MailClient.Commands.Command
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MailClient
MailClient.Commands.WorkerStatus
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15
53




MailClient.exe
100664057
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MailClient.Commands.SynchronizationQueue
ThreadWorker


mscorlib
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8c
11c




mscorlib.dll
100669199
mscorlib
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mscorlib
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mscorlib.dll
100668967
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mscorlib
System.Threading.ExecutionContext
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mscorlib
System.Threading.ContextCallback
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mscorlib
System.Object
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mscorlib
System.Boolean
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70
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100668966
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mscorlib
System.Threading.ExecutionContext
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mscorlib
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mscorlib
System.Object
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mscorlib
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0
15




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100668965
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mscorlib
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mscorlib
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mscorlib
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100669196
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mscorlib
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MailClient.exe
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MailClient.exe
MailClient.exe
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eM Client
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ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
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False
English (United States)


MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
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KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
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Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
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KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
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Microsoft® Windows® Operating System
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ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
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msvcrt.dll
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msvcrt.dll
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sechost.dll
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sechost.dll
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rpcrt4.dll
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English (United States)


SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
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Microsoft® Windows® Operating System
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English (United States)


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C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7600.16385 (win7_rtm.090713-1255)
Base cryptographic API DLL
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Hi again, I have discussed this issue with the developers, however it seems like your application is trying to upload a large message on the server, which is not allowed.
Try to open the application in “Offline mode”, to do so hold the ctrl button while clicking on the application’s icon and hold the button until you’re prompted to turn the application in offline mode or until it initializes.

You should then be able to find the large message and delete it, however we’re not able to confirm which folder it’s located in, but it’s most definitely an AirSync account.
It should be either in your Sent, Drafts or Trash folder or in your Outbox smart folder (local folder).

If you’re not completely sure, please run a repair on your folders, right click the folder and select Properties > Repair and click on the Repair button. You could also remove the account and recreate it.

Hope this helps,
Paul.

Paul, I followed all your recommendations and even deleted and reloaded my email account. Seemed to be working OK this week then BANG it has just deleted most of my inbox again. This seemed to be caused by me setting up an appointment with an invitee in calendar. I’ve been running logs all week an have pasted the one that was running when this happened. Please help!

This isn’t working either because the log is so large it keeps crashing the browser page. Please can you let me have an e-mail address so I can PM it to you?

Clearly eM are not interested in resolving a major flaw in their product - which has just crashed again wiping out my inbox. As you will see above I have been at pains to apply fixes and provide information, running logs for weeks on end etc. I would have thought this would be valuable to eM as it helps them fix a catastrophic bug in their product, but apparently not! I am now going to find a new client as I can’t rely on eM Client or the company.

Hi again, sorry you feel that way, we’ll be happy to review your logs, just send them to mcgregor@emclient.com with a reference link to this forum topic.
I’m sorry I was unable to reply sooner, but unfortunately please note eM Client’s free license customers are not entitled to a priority support, if you need priority support you can obtain a PRO license on our website http://www.emclient.com/purchase , that way you’ll be entitled to use priority support at support@emclient.com or at http://support.emclient.com

Thank you for understanding,
Paul.