my 2017 dell xps 13 totally crashed and unrevoerable. There is no option to de-activate eM Client.

My laptop crashed and unrecoverable.  Had to re-set my system therefore unable to de-activate eM.  Please use my PC ID to re-set my activation.  Lic. # a31f2a7d-783c-413d-a014-221dffc4f8dd   THANK YOU!

Xiji, it might be better if you sent this by email to sales@emclient.com

If it is urgent, you can do it yourself for a Pro License at https://licensemanager.emclient.com
If it is a Free License you can register an additional license under a different email address.

Hello Xiji,

I see that you own a PRO licence so in this case I would advise the same as Gary, go to https://licensemanager.emclient.com and deactivate the specific unused licence. The login information to Licencemanager was sent to you after the purchase. If if you don’t have them anymore, I can resend them to you.

Russel