MS Teams Integration does not work

sonnyka · July 10, 2024, 8:07am

Using the new eM Client v10.0.3123. Connected my Microsoft Teams Account - went through without error.

eM Client however does not connect to MS Teams:

Activate “Online Status” → green
Chat Window show “Archiv wird geladen”
After several seconds window shows “Chatkonto ist im offline Modus”
Can also not start new chats

Edit: Log:

eM Client 10.0.3123+254aa4988a (Windows)

10:27:33 REDACTED [Microsoft Teams] System.NullReferenceException: Object reference not set to an instance of an object.
at MailClient.Storage.Data.DbRepository1.ConvertQuery(QueryCondition condition, ProcessFieldCallback fieldCallback, QueryContext context) at MailClient.Storage.Data.DbRepository1.ConvertQuery(QueryCondition condition, ProcessFieldCallback fieldCallback, QueryContext context)
at MailClient.Storage.Data.DbRepository1.ConvertQueryToString(QueryCondition query, ProcessFieldCallback fieldCallback, QueryContext context, OrderModifier order, Nullable1 limit)
at MailClient.Storage.Data.DbRepository1.FindEnumerable..ctor(QueryCondition condition, OrderModifier order, Nullable1 limit, DbRepository1 repository) at MailClient.Storage.Data.DbRepository1.Find(QueryCondition condition, OrderModifier order, Nullable1 limit) at MailClient.Storage.Attachment.Data.ItemWithAttachmentRepositoryAdapter1.Find(QueryCondition condition, OrderModifier order, Nullable1 limit) at MailClient.Storage.Application.Contact.ContactItemCollection.FindItemByUniqueId(String uid) at MailClient.Protocols.Teams.TeamsContactSynchronizer.ConvertChat(TeamsChat chat) at MailClient.Protocols.Teams.TeamsContactSynchronizer.ConvertChats(IEnumerable1 chats)+MoveNext()
at System.Collections.Generic.List1.AddRange(IEnumerable1 collection)
at MailClient.Protocols.Common.ItemSynchronizeContext2.<>c__DisplayClass20_03.g__FlushItems|1(Int32 threshold)
at MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T,TUid,TVid](SynchronizationType synchronizationType, IEnumerable1 items, Func2 getUniqueId, Func2 getVersionId, Func3 hasChanged, Func2 isDeleted, Func2 convertItems, Action2 updateItem)
at MailClient.Protocols.Teams.TeamsContactSynchronizer.SynchronizeAsync(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken) at MailClient.Protocols.Teams.TeamsContactSynchronizer.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass40_2.<EnqueueSynchronize>b__6(WorkerStatus status, CancellationToken ct) at MailClient.Protocols.Teams.TeamsCommand.ExecuteAsync(WorkerStatus status) at MailClient.Protocols.Teams.TeamsCommand.Execute(WorkerStatus status) at MailClient.Commands.Command.Process(WorkerStatus status) GUIStatus_Exception_Reported = True RunInPlace = False EnqueuedStackTrace = at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass40_0.b__0()
at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
at MailClient.Protocols.Common.ItemSynchronizer2.Synchronize(Folder folder, SynchronizationPriority priority, Action1 completed)
at MailClient.Protocols.Teams.TeamsAccount.GoOnlineInt()
at MailClient.Protocols.Common.AccountBase.ChangeOnlineState(Boolean online, OfflineReason offlineReason)
at MailClient.Protocols.Common.AccountBase.GoOnline()
at MailClient.Accounts.AccountUtils.RestoreBrokenConnection(IAccount account)
at MailClient.Accounts.AccountManager.ReceiveAllInternal(Boolean checkIncludeInGlobalOperations, Boolean fromBackgroundSync)
at MailClient.Accounts.AccountManager.SendAndReceiveAll(Boolean checkIncludeInGlobalOperations)
at MailClient.Accounts.DesktopAccountManager.timerSendAndReceive_Tick(Object sender, EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg)
at System.Windows.Forms.Application.ComponentManager.Microsoft.Office.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(ApplicationContext context)
at MailClient.Program.<>c.b__205_3()
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at MailClient.Common.UI.Forms.BaseForm.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
at Xilium.CefGlue.Interop.libcef.run_message_loop()
at MailClient.Program.Main(String args)

mtomasek · July 10, 2024, 12:21pm

Could you provide us with the log files related to this issue?
Logging needs to be enabled here first: Settings → Advanced → Logging → Find your teams account and enable checkbox
Then switch teams account to online.
Teams protocol logs in logs folder ends with ‘Microsoft Teams.log’

sonnyka · July 11, 2024, 6:59am

Of course, here is the tail of the log “C:\Users\XXX\AppData\Roaming\eM Client\Logs\2024-07-11_08-45-15 XXX@XXX Microsoft Teams.log”

I post only the tail as the log itself holds a lot of email addresses and chat content I do not want to share in a public forum. Please let me know if you need more content of the log file but provide me an private upload source.

— snip —

08:45:25.743|00D| Request:
08:45:25.743|00D| 08:45:25.743|00D| {
08:45:25.743|00D| 08:45:25.743|00D| 08:45:25.743|00D| 08:45:25.743|00D| 08:45:25.743|00D| }
08:45:25.743|00D|
08:45:25.743|00D| Response:
08:45:26.319|007| 08:45:26.319|007| {
08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| 08:45:26.319|007| }
08:45:26.319|007| …
NEXT …
08:45:26.319|007| 08:45:26.324|013| 08:45:26.324|013| 08:45:26.324|013| 08:45:26.324|013| 08:45:26.325|013| 08:45:26.325|013| 08:45:26.325|013| 08:45:26.325|013| 08:45:26.325|013| 08:45:26.325|013| 08:45:26.325|013| 08:45:26.325|013| Method: GET, RequestUri: ‘https://graph.microsoft.com/v1.0/chats?$expand=members%2ClastMessagePreview&$filter=chatType+eq+‘group’+or+chatType+eq+‘oneOnOne’&$skiptoken=1.kscDYs0BEcYAAAEU8P8DgapQcm9wZXJ0aWVzgqlTeW5jU3RhdGXZ6GV5SmtaV3hwZG1WeVpXUlRaV2R0Wlc1MGN5STZXM3NpYzNSaGNuUWlPaUl5TURJekxURXdMVEV5VkRBM09qRTVPakEzTGpFNU1pc3dNRG93TUNJc0ltVnVaQ0k2SWpJd01qUXRNRGN0TVRCVU1USTZOVGc2TURJdU56WXpLekF3T2pBd0luMWRMQ0o2WlhKdlRFMVRWRVJsYkdsMlpYSmxaRk5sWjIxbGJuUnpJanBiWFN3aWMyOXlkRTl5WkdWeUlqb3dMQ0pwYm1Oc2RXUmxXbVZ5YjB4TlUxUWlPbVpoYkhObGZRPT2sTGFzdFBhZ2VTaXplojIw’, Version: 1.1, Content: , Headers:
Accept: application/json
Authorization:
User-Agent: eMClient/10.0.3125.0
FeatureFlag: 00000056
StatusCode: 200, ReasonPhrase: ‘OK’, Version: 1.1, Content: System.Net.Http.DecompressionHandler+GZipDecompressedContent, Headers:
Transfer-Encoding: chunked
Vary: Accept-Encoding
Strict-Transport-Security: max-age=31536000
request-id: 49a40baf-7857-475b-ab01-3119513403ec
client-request-id: 49a40baf-7857-475b-ab01-3119513403ec
x-ms-ags-diagnostic: {“ServerInfo”:{“DataCenter”:“Germany West Central”,“Slice”:“E”,“Ring”:“4”,“ScaleUnit”:“003”,“RoleInstance”:“FR1PEPF00001027”}}
OData-Version: 4.0
Date: Thu, 11 Jul 2024 06:45:41 GMT
Content-Type: application/json;odata.metadata=minimal;odata.streaming=true;IEEE754Compatible=false;charset=utf-8
{“@odata.context”:“https://graph.microsoft.com/v1.0/$metadata#chats(members(),lastMessagePreview())”,“@odata.count”:3,
LINE REDACTED FOR PRIVACY
AccountBase.ChangeOnlineState : State changed to OFFLINE due BrokenConnection
Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at MailClient.Storage.Data.DbRepository1.ConvertQuery(QueryCondition condition, ProcessFieldCallback fieldCallback, QueryContext context) 08:45:26.324|013| at MailClient.Storage.Data.DbRepository1.ConvertQuery(QueryCondition condition, ProcessFieldCallback fieldCallback, QueryContext context)
at MailClient.Storage.Data.DbRepository1.ConvertQueryToString(QueryCondition query, ProcessFieldCallback fieldCallback, QueryContext context, OrderModifier order, Nullable1 limit)
at MailClient.Storage.Data.DbRepository1.FindEnumerable..ctor(QueryCondition condition, OrderModifier order, Nullable1 limit, DbRepository1 repository) 08:45:26.324|013| at MailClient.Storage.Data.DbRepository1.Find(QueryCondition condition, OrderModifier order, Nullable1 limit) 08:45:26.325|013| at MailClient.Storage.Attachment.Data.ItemWithAttachmentRepositoryAdapter1.Find(QueryCondition condition, OrderModifier order, Nullable1 limit) 08:45:26.325|013| at MailClient.Storage.Application.Contact.ContactItemCollection.FindItemByUniqueId(String uid) 08:45:26.325|013| at MailClient.Protocols.Teams.TeamsContactSynchronizer.ConvertChat(TeamsChat chat) 08:45:26.325|013| at MailClient.Protocols.Teams.TeamsContactSynchronizer.ConvertChats(IEnumerable1 chats)+MoveNext()
at System.Collections.Generic.List1.AddRange(IEnumerable1 collection)
at MailClient.Protocols.Common.ItemSynchronizeContext2.<>c__DisplayClass20_03.g__FlushItems|1(Int32 threshold)
at MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T,TUid,TVid](SynchronizationType synchronizationType, IEnumerable1 items, Func2 getUniqueId, Func2 getVersionId, Func3 hasChanged, Func2 isDeleted, Func2 convertItems, Action2 updateItem)
at MailClient.Protocols.Teams.TeamsContactSynchronizer.SynchronizeAsync(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken) 08:45:26.325|013| at MailClient.Protocols.Teams.TeamsContactSynchronizer.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass40_2.b__6(WorkerStatus status, CancellationToken ct)
at MailClient.Protocols.Teams.TeamsCommand.ExecuteAsync(WorkerStatus status)
at MailClient.Protocols.Teams.TeamsCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)

sonnyka · July 11, 2024, 8:40am

You got mail

nickfake · September 11, 2024, 11:07am

Hi,

Can somebody tell me which version of Teams works? Family or Business? The Private version doesn’t seem to work. I already have an Office 365 Family subscription