Moving pro version to a new computer

License problems
1

I have eM Client Pro V10.0.3530 “with the Lifetime upgrades on my laptop and now I am moving it to another computer. I installed V10.0.3530 on my new computer and I moved the database. When I view Help/license - it shows it’s activated and has a Pro license.

When I open em Client it says: This version is newer than your current license permits. Then it wants me to renew license and pay again on the website. I don’t use the AI or some of the new features that you have to pay extra for. Maybe that’s the mixup. How do I fix this?

2

I installed V10.0.3530 on my new computer and I moved the database.

When I open em Client it says: This version is newer than your current license permits.

I would suggest to use the “built in backup and restore” process as per the thread post link below rather than manually transferring the database when moving eM Client to new computer.

Now if you have already done that, then could be something went wrong when you restored the backup, in which case on the new computer “uninstall eM Client and delete the database” and then do the backup & restore process again.

See the following thread on the process.

3

That is because your license is only for version 9, and you have installed version 10.

Please downgrade back to version 9 following the instructions here.

4

When I saw the error message on my laptop, I hit Proceed and now EM Client isn’t showing any of my emails, I think it altered my database, so I can’t export.

I do have other options. I have a backup of my database that I did manually not using EM Client backup or export. And I have an image file of the laptop I made on 7/20/24. I’ll revert to it in about 30 min and see if it’s version 9 or 10.

10 came out on 7/18/24, so I may have gotten a notice to upgrade to 10 and did it on 7/20 or it may be 9. I’ll let you know.

If it is 10, I’ll first move my saved database into the path, I assume I can open it and then export. If it’s 9, what will happen if 9 sees my database that was altered by 10? Can I still open it and export my data?

Essentially my problem is how can I export?

5

On a 3rd computer I just found I have EM Client 9.2.2157. Should I use that to export?

6

The image file on my laptop had Em Client 9.2158, but I have another image that I’m loading now that was made a few hours later on 7/20/24 and I have a feeling it has version 10.

It seems to me that I need to use 10 in order to export. Since 9 doesn’t like the altered database from 10. When I first opened 10 on my new computer, it did show all my emails and I wish I had done the export then. It also blocked me from going online to get new emails.

Later when I opened 10, I got the “Proceed” message which seems to alter the database and then I can’t open Em client anymore. I may load an image file from this new computer that did have 10 and see if it works for exporting, What I’m referring to as the new computer actually is one I’ve had for years, it’s just now been delegated to my emails and internet.

7

Since 9 doesn’t like the altered database from 10. When I first opened 10 on my new computer, it did show all my emails and I wish I had done the export then.

Yes when you upgrade to V10 it does change the database, so you can’t open that directly from V9.

On a 3rd computer I just found I have EM Client 9.2.2157. Should I use that to export?.

So as your lifetime licence appears to be as @Gary says for Version 9, then I would first backup that version on your 3rd computer, via "Menu / Backup, and then copy the backup.zip file to an external drive.

Now “if your accounts are IMAP, or Exchange, or Office 365 or iCloud (non POP)” accounts and you don’t normally keep anything in Local folders, then just “uninstall eM Client V10 on your other computers” and and if you have Windows “don’t delete the database” when asked on the uninstall wizard.

Then rename the following eM Client V10 hidden mail database folder to eg: eM Client-Old. .

(Hidden database folder Windows)
C:\Users%username%\AppData\Roaming\eM Client

(Hidden database folder Mac)
“Users\yourusername\Library\Application Support\eM Client”

Then download the latest eM Client V9.2.2280 from the release history page and reinstall.

Next put your V9.2.2157 backup.zip on your external drive “in your same backup location folder on your other computers as your 3rd computer” which is normally by default in “Documents / eM Client”.

Lastly open eM Client and “Skip the setup” and restore your V9.2.2157 backup.zip file via “Menu / File / Restore” from your 3rd computer. Any new email messages etc since the backup will update when eM Client connects to your mail server.

Now “if you have a POP account” and you have new mail in V10 and / or any emails in Local Folders at the bottom left of eM Client, then before uninstalling V10, I would eg: Create a folder on your desktop called eg: V10 Mail . Then “drag / move any new POP mail and any POP custom mail folders that has been received since you upgraded to V10” including anything in Local folders “out of eM Client into the V10 Mail folder on your desktop” to same identical folders.

That will create .eml message files where once completed, you then uninstall V10 “as I described further up” and then once you have reinstalled V9.2.2280 and got your email all working again from your V9.2.2157 backup, you just then “drag / move” all your old POP message content from your desktop V10 Mail folder back into eM Client V9.2.2280 into the same folders as before.

Then if you want to upgrade to V10 later, all your messages will be there again, but make another manual backup first of V9.2.2280 incase if any issues when you upgrade to V10.

8

I’m using POP so I have folders on my PC. It seems like my only recourse is to use 10 to export my files. If I try to use 9, it won’t be able to read my database. Is that correct? I

have an image file with 10 that I may revert to and then use that to export. I can either do that or uninstall 10 on my new computer and reinstall 10 and this time export and make sure I don’t’ hit “Proceed” which will mess up my database. Please correct me if I’m wrong about any of this

9

I’m using POP so I have folders on my PC. It seems like my only recourse is to use 10 to export my files. If I try to use 9, it won’t be able to read my database. Is that correct?

As I advised near the end of my last post do the following.

Quote:-

if you have a POP account” and you have new mail in V10 and / or any emails in Local Folders at the bottom left of eM Client, then before uninstalling V10, I would first eg: Create a folder on your desktop called eg: V10 Mail . Then “drag / move any new POP mail and any POP custom mail folders that has been received since you upgraded to V10” including anything in Local folders “out of eM Client into the V10 Mail folder on your desktop” to same identical folders.

That will create .eml message files where once completed, you then uninstall V10 “as I described further up” and then once you have reinstalled V9.2.2280 and got your email all working again from your V9.2.2157 backup, you just then “drag / move” all your old POP message content from your desktop V10 Mail folder back into eM Client V9.2.2280 into the same folders as before.

If I try to use 9, it won’t be able to read my database. Is that correct?.

V9 will be able to read your saved / exported V10 .eml message files “as they are standard in any mail client version”. Doesn’t matter what version.

10

The problem was both my versions of 10 on different computers were giving me the message of the license not permitting this version, if I hit proceed then it alters the database and I can’t export. Here’s how I solved it

Uninstall 10, use regedit to delete database location.reinstall 10, error message about license, hit proceed since it will alter the default new database, when it opens change db to correct one and restart, skip what i can about license and such and don’t hit proceed, export EML, Later export contacts, settings, etc. The settings wouldn’t import since it was from version 10, so I opened a version 9 on a different computer and exported them. it all worked. I had to merge the mail folders and clean that up, but it finally works really well