A lot of email I have been receiving for years is now going to junk mail , is there a solution to stop this?
Could be you have either inadvertently added “a rule to automatically move that senders emails or senders domain to the Junkmail folder, or you might have possibly added that senders emails or domain to the blacklist and so also automatically going to the junkmail folder, or it could be your mail server is automatically moving it to the junk folder due to something in the email header, subject or body.
So first go in eM Client to “Menu / Rules” (Pc) or “Menu / Tools / Rules” (Mac) and you can “dbl-click on any custom rules” (apart from the basic spam rule at the top) to view / check if you have inadvertently added the senders in a custom rule.
If you have up to V9 you can also “dbl-click the blacklist in rules” if it’s showing in there to check.
If you have eM Client V10/11 the blacklist is via “Menu / Settings (Preferences) / Mail / Blacklist & Whitelist” and click “Manage Blacklist” at the bottom of the window to see if any senders email addresses or senders domains are in there.
Now if there is no eM Client local rules setup and no blacklist setup with those senders email address or senders domain names, then it will be more than likely your mailbox on the server end automatically moving those senders to junk either “due to a server spam engine” detecting something in the senders header, subject or body automatically moving them, or a “server side mailbox rule or filter” possibly setup automatically moving them.
So you would next go into your mailbox online junkmail folder and “mark those emails as not junk”. That will then automatically move them back to your online inbox and teach your online mailbox to keep them in the inbox for future.
Also check in your online mailbox rules or filters section “for any automatic rules setup to move emails to the junk folder”. As could possibly be there is rules there that have been inadvertently setup online to move that sender to junk mail.
You can also view any server side rules in eM Client (if your server is supported) by clicking the dropdown on the right of Local Rules.