I like the app (I have long used the desktop versions) but it’s frustrating. It works for a while and then stops syncing - it looks like it is (the wheel spins) but no new mail is downloaded. This is with three accounts - an imap account from my UK host, gmail and outlook.com. Sometimes too I just get a white screen. The remedy in both cases is to force a stop and then restart it, and everything works again for a while, but clearly something’s not right. This is using Android 14 and 10.0.2643 of the app.
Sometimes too I just get a white screen.
This is using Android 14 and 10.0.2643 of the app.
White screens happening and mob apps not responding randomly can sometimes be related to eg:- the mobile “getting low on storage” so can’t get enough temp space to load the app,
Or can be the mobile app “might have corrupted cache or data”,
Or can be related to something running resident on the phone startup.
Or can be related to “OS system files that might need repairing / resetting” depending on if other apps do that as well.
So first check your mobile overall device storage to make sure you are not getting low on space.
Next If you have heaps of mobile device storage available, then next go into your Droid “OS / Apps / eM Client / Storage” section and try clearing the cache and see if that fixes it.
If still the same issue, then try clearing the app data as well. Clearing the app data though means you will then have to resetup the app again using the eM Client desktop “Export to QR Code via the menu”, where you then “reopen the mobile app, and skip the wizard setup” and choose the “Import via QR code option”.
Or skip the mobile wizard and press “Menu / Settings / Import Export / Import via QR code”.
Next if clearing the data and resetting up the app still has the same problem, then clear the app cache and data again and "uninstall the app and reinstall the app, and resetup from the Playstore.
If still then an issue I would next check if you have any new Droid OS Firmware updates available. Also try “completely powering off and on your mobile” if you haven’t done that recently, as sometimes resident background mob stuff loading in the OS on startup can cause issues.
Now if you already have the latest firmware and powering off and on your mobile made no difference “and no other apps are having the same issue”, then wait for the next eM Client mobile app update which hopefully won’t be far away and see if that fixes it. If the next update then still doesn’t fix that issue, send an email to [email protected] who can then advise.
Lastly “if other apps are also randomly getting white screens and having to restart the apps”, it could then be some possible corrupted OS files somewhere. So if you do have other apps then doing the same thing randomly, I would next suggest to do a manual backup to your Droid Google account and then “reset your droid mobile as new” and then “restore your Google backup” as per the following Google support page link. Or if your brand of Droid mobile has its own backup and restore use that instead.
Hi and thanks for taking all that trouble. Unfortunately I’ve got plenty of storage space, and I have removed and reinstalled the app several times (have to say the QR code functionality makes this really easy - it’s great) but the problem persists. I was wondering if it was a known bug but it looks like I might have to wait for the next update and hope that fixes it. (I’m not having any problems with any other apps).
No its not a known bug. I have no issues on all my Android Samsung mobile OS 14 devices and iOS devices.
So as all your other apps are working ok and you have no storage space problems and uninstalling and reinstalling the app & clearing the app cache and data etc made no difference, then yes suggest to then wait for the next eM Client update and see if that fixes it. Also as previously mentioned check for any new mobile device firmware updates.
Then if still the same problems with the next eM Client update and you have the latest mobile firmware etc, then send an email to [email protected] where you might then have to send in mobile diagnostic logs etc to determine the problem.