Missing extensions for attachments

Hello,

I can not send an attachment with my mails. When i go into settings there are no extensions in the list and i don’t know how to add them. I am sure that i clicked on all of them when i was setting up my account because i need to send a lot of attachments. How can this be fixed, please???

I am not having any trouble attaching ANY files to outbound email, clicking on the attachment icon on the editor heading line. Do you not see the icon?

I just looked at the settings you mentioned (did not even know it was there :grinning:) and noted that I had only 1 entry for ‘jpg’ and that it states the setting is for “Default actions for attachments”. Not even sure what that means…

Bottom line

hello Sunriseal,
Yes, i do see the icon and i can select the attachment in my files but then when i want to send the email i get a seperate error for each attached file or picture… and it says something like that it doesn’t recognize the extension of the files. I think it is because there are no extension in that list (like where you have the jpg), but i am not sure. i’m not an expert, otherwise i could fix it without asking for help :smile: and i don’t find how to add any extension to that list. Hope someone can help me because it is really necessary that i can send attachments with my mails. I use it not just for private things but also for business…

Hello Maika,

you drag and drop the photos into the e-mail (red arrow)
or do you add it as an attachment (yellow arrow)?

Do you have a screenshot of the error message?

yellow red

I tested it again on my end and I was able to send a TXT file attachment (test.txt) and it went without an issue…

I wish I had a resolution.

Hello,

I already tried both ways, doesn’t work… and since today i get the same error about my signature ( which includes a logo)… :cry:
yes, i have a screenshot:
image

Don’t know if you understand dutch but it says can not include attachement, document and location of document and then could not be added as an attachement because of following error: object reference not set to an instance of an object
any idea what the problem is?

Hallo Maika,

Greetings from Germany to the Netherlands? !

Oh, ha. I think I’m out of my depth.

I tried to recreate it with the path. Deviation D:… No problem.

Does it generally not work, even with another .jpg / .jpeg file (or .txt, .doc,…) from a different path (c:\test) ? If that’s the case - I’m afraid I’m out of that now :unamused:.

I have the same issue. No matter how I want to add an attachment, no matter which file type I get “object reference not set to an instance of an object”. It is unusable without the possibility to add attachments

It may help to download the current program version again.

  • Briefly terminate the real-time protection of the antivirus program.
  • Install the current version eM Client (again).

https://de.emclient.com/release-history?lang=en
Windows current Version today:
Version 7: 7.2.40748.0
Version 8: 8.0.2951.0

It didnt help, I am reverting to version 7 until it will get resolved