Microsoft (live) account connection issue

Mail
1

Hey !

I use two @live.com accounts and when I try co configure them in eM, one works and the other one doen’t. It is strange because these acounts have very similar settings and have been created at the same place and aproximately on the same time.

Here are some logs :

15:03:08 Geographer [AirSync] Synchronisation du dossier 'Geographer/Boîte de réception/' 
15:03:08 Geographer [AirSync] MailExceptions.ConnectionException: Données non valides détectées lors du décodage. ---\> System.IO.InvalidDataException: Données non valides détectées lors du décodage. 15:03:08 à MailClient.Protocols.AirSync.AirSyncItemSynchronizer`2.GetSyncKey(Folder folder, IItemContext context, CancellationToken cancellationToken) 15:03:08 à MailClient.Protocols.AirSync.AirSyncItemSynchronizer`2.Synchronize(IItemSynchronizeContext`1 synchronizeContext, Folder folder, CancellationToken cancellationToken) 15:03:08 à MailClient.Protocols.Common.ItemSynchronizer`2.\<\>c\_\_DisplayClass2e.\<\>c\_\_DisplayClass33.<enqueuesynchronize>b__2a(WorkerStatus status, CancellationToken cancellationToken)
15:03:08

 à MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
15:03:08

 --- Fin de la trace de la pile d'exception interne ---
15:03:08

 à MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
15:03:08

 à MailClient.Commands.Command.Process(WorkerStatus status)
</enqueuesynchronize>

Of course I removed all the logs related to the working account. I tried to remove the account and add it again with different settings (Exchange…) but nothing works. Here is the error I get (in French, sorry about that :-p) :

Thanks for your help ! :smiley:

2

Hello Geo,
if the Exchange isn’t working for this account, you’ll need to set it up as IMAP.

To set up your accounts as IMAP, use the New Account option in the Accounts section, but instead of automatic setup choose Mail>Other.
Choose IMAP and set your incoming server as imap-mail.outlook.com and outgoing as smtp-mail.outlook.com.
After the setup finishes, go to the Tools>Accounts window and change the Server policy on IMAP and SMTP tabs to the “Use SSL/TLS on special port (legacy)” options.

Regards,
Olivia

3

I reconfigured both accounts using your method and now everything works great ! 

Thank you very much for your help !