Message wasn't downloaded.

I went through the convos here but didn’t find solution. When recieving email, when I open it, it tells me that I am not online so the msg will download when I will be online. I am online all the time. When I close msg and open it again immediately, the msg is there. What is wrong? I put emClient through firewall but obviously didn’t help.

Hello Kris,
what account does this issue happen on? Do you use any other anti-virus software?

Best regards,

It is our company account. Yes I got eset.

have you made an exception for eM client in eset? How is your account set up (imap/exchange/airsync/other?)

imap and I have no idea how to make exception in eset but will find out