Message not opening

When I open a new message it says: The message wasn’t downloaded because you’re not connected to the server. This happens each time and I have to close the message and then open it again. How can I avoid this? I have a fibre connection always on to the internet. Thank you

Hi Nick,
does this happen on all of your accounts or only on a specific one? If so, what mail service does it use?

Best regards,
Olivia

Hi Olivia,
This happens on both my accounts wich are both with Plus Net.com
It even happens on a test message from your diagnostic box.
Thank you
Nick

Hi Nick,
are these accounts set up as IMAP/POP/Exchange/AirSync?
Can you go to Tools > Operations and copy the content of the log tab here after you experience this problem again?

Best regards,
Olivia

23:35:53 Online state: changed to online due to NetworkAvailability
23:35:57 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/
23:35:57 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/Inbox
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: For folder Karibu18.plus (jayne)/Inbox
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Inbox
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Purchases
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/KingsGate
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing messages: For folder Karibu18.plus (nick)/Inbox
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/Inbox
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:36:02 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:03 Karibu18.plus (nick) [IMAP]  Synchronizing messages: Done
23:36:03 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Inbox
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Purchases
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/KingsGate
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing messages: For folder Karibu18.plus (nick)/Inbox
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing messages: Done
23:36:05 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/jayneandnick@gmail.com/’
23:36:21 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:22 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:36:30 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: For folder Karibu18.plus (nick)/Inbox
23:36:30 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: Done
23:36:34 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:35 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:36:38 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: For folder Karibu18.plus (nick)/Inbox
23:36:38 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: Done
23:36:46 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:46 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:35:53 Online state: changed to online due to NetworkAvailability
23:35:57 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/
23:35:57 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/Inbox
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: For folder Karibu18.plus (jayne)/Inbox
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Inbox
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Purchases
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/KingsGate
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing messages: For folder Karibu18.plus (nick)/Inbox
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/Inbox
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:36:02 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:03 Karibu18.plus (nick) [IMAP]  Synchronizing messages: Done
23:36:03 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Inbox
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Purchases
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/KingsGate
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing messages: For folder Karibu18.plus (nick)/Inbox
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing messages: Done
23:36:05 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/jayneandnick@gmail.com/’
23:36:21 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:22 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:36:30 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: For folder Karibu18.plus (nick)/Inbox
23:36:30 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: Done
23:36:34 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:35 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:36:38 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: For folder Karibu18.plus (nick)/Inbox
23:36:38 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: Done
23:36:46 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:46 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:35:53 Online state: changed to online due to NetworkAvailability
23:35:57 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/
23:35:57 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/Inbox
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: For folder Karibu18.plus (jayne)/Inbox
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Inbox
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Purchases
23:35:59 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/KingsGate
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:35:59 Karibu18.plus (nick) [IMAP]  Synchronizing messages: For folder Karibu18.plus (nick)/Inbox
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/Inbox
23:36:01 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:36:02 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:03 Karibu18.plus (nick) [IMAP]  Synchronizing messages: Done
23:36:03 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Inbox
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Purchases
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/KingsGate
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing messages: For folder Karibu18.plus (nick)/Inbox
23:36:04 Karibu18.plus (nick) [IMAP]  Synchronizing messages: Done
23:36:05 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:06 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:36:07 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/jayneandnick@gmail.com/’
23:36:21 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:22 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:36:30 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: For folder Karibu18.plus (nick)/Inbox
23:36:30 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: Done
23:36:34 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:35 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:36:38 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: For folder Karibu18.plus (nick)/Inbox
23:36:38 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: Done
23:36:46 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:36:46 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done

The accounts are set up as IMAP

Thank you

Hi Nick,
sorry for the late reply, unfortunately there is nothing in these logs, this is just regular synchronization.
Could you copy the logs RIGHT AFTER the “The message wasn’t downloaded because you’re not connected to the server.” message appears?

Best regards,
Olivia

Here is the log:
23:50:35 Online state: changed to online due to NetworkAvailability
23:50:36 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/
23:50:36 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/
23:50:36 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:36 Btinternet (jayneandnick) [POP3]  Connecting: To Btinternet (jayneandnick)
23:50:36 Btinternet (jayneandnick) [POP3]  Connected: To Btinternet (jayneandnick)
23:50:36 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:50:36 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Inbox
23:50:36 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:50:36 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (jayne)/Inbox
23:50:36 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:50:36 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/Purchases
23:50:36 Karibu18.plus (jayne) [IMAP]  Synchronizing subfolders: Done
23:50:36 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: For folder Karibu18.plus (jayne)/Inbox
23:50:36 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:36 Karibu18.plus (jayne) [IMAP]  Synchronizing messages: Done
23:50:36 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:50:36 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: For folder Karibu18.plus (nick)/KingsGate
23:50:36 Btinternet (jayneandnick) [POP3]  Downloading messages: From Btinternet (jayneandnick)
23:50:37 Btinternet (jayneandnick) [POP3]  Disconnected: From Btinternet (jayneandnick)
23:50:37 Btinternet (jayneandnick) [POP3]  Disconnected: Done
23:50:37 Karibu18.plus (nick) [IMAP]  Synchronizing subfolders: Done
23:50:37 Karibu18.plus (nick) [IMAP]  Downloading messages: For folder Karibu18.plus (nick)/Purchases.eM Mail
23:50:37 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:37 Karibu18.plus (nick) [IMAP]  Downloading messages: Done
23:50:37 Karibu18.plus (nick) [IMAP]  Downloading messages: For folder Karibu18.plus (nick)/Inbox
23:50:37 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:37 Karibu18.plus (nick) [IMAP]  Downloading messages: Done
23:50:37 Karibu18.plus (nick) [IMAP]  Synchronizing messages: For folder Karibu18.plus (nick)/Inbox
23:50:37 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:37 Karibu18.plus (nick) [IMAP]  Synchronizing messages: Done
23:50:37 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:37 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:50:37 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:37 jayneandnick@gmail.com [GData]  Synchronizing folder list
23:50:38 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/Contacts/’
23:50:38 jayneandnick@gmail.com [GData]  Synchronizing folder ‘jayneandnick@gmail.com/jayneandnick@gmail.com/’
23:50:46 Karibu18.plus (nick) [IMAP]  Downloading message part…
23:50:46 Karibu18.plus (nick) [IMAP]  Downloading message part…: Done
23:50:52 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: For folder Karibu18.plus (nick)/Inbox
23:50:52 Karibu18.plus (nick) [IMAP]  Synchronizing message flags: Done

I have the same problem on all of my accounts.  Most are IMAP accounts.  one is from gmail, one is from icloud, one is a private server.

Ok, most of my email come from the private server, but every email I’ve seen has worked that way.

one item to note which might be related.  A number of my accounts show up twice in the ‘from’ drop down list when composing.  If I reply to someone, my signature isn’t attached, if I go select the correct ‘from’ account, I get the signature.  It’s like the system is using some hidden account

I did get all of my setting from importing from outlook

It is very irritating

Hi Michael,
are the accounts shown as duplicate in the account list or just in the drop down menu when composing a new mail? You can remove any duplicate accounts in Tools > Accounts. Or check if some if the accounts arent set as a possible Alias in another account (Aliases are found in the General tab of each account in the Accounts window).

Hi Nick,
this is strange as there is nothing proving that your issue is happening in these logs. Please contact me on rust@emclient.com with a link to this forum in the body of the message, I think I’ll need more info to solve this.

Best regards,
Olivia