Message "Failed to upload item"

Frequently Asked Questions
1

I connect eM Client (v9.2.1222 ca10485) to iCloud contacts. I was able to make edits from either side, iCloud or eM Client, and the changes would successfully sync both directions.
However occasionally when I edit on the eM Client side I get “Failed to upload item” and “The server returned the following message: Unauthorized”.
(Just checked and today it’s working, but overall this is unreliable).
Any suggestions? More likely on the client or server side?
Thanks,
Joe

2

It seems to be an “eM Client” side problem:
I also had sync-troubles after importing calendar items from a “Microsoft Outlook” PST export file. That caused same “unauthorize” messages after, when editing a contact etc…
// solution

remove the iCloud account from “eM Client” / close the App / start it again and configure the iCloud account again with the specific stack for contacts and calendars.

worked perfectly for me (Windows 11 Pro; build 10.0.22621 / eM Client 9.2.1735 (3d90379))strong text

3

Continue to have this issue.

Would really like create / edit / delete contacts using Windows. But given this unreliability, the feature is effectively limited to editing only using iOS devices and using the Windows copy as “read-only”.

Anyone have tips other than “disconnect” and “reconnect” iCloud? <–which is is OK as a one-time fix, but not a regular habit :slight_smile:

Thanks!

4

BTW, I am now using 9.2.2093 (6d2fe6b), not the version from the original post.

5

First the server allows you access to the folder, then immediately it says you can’t do that because you are not authorised.

This is a server error so you will need to ask the provider for assistance. They should be able to tell you why it fails.

6

Thank you for the response @Gary

In this case the provider is Apple and connecting to iCloud to sync contacts is a feature promoted by eMClient.

So I would hope the eMClient team would find it important to help the cause (by sharing info; I obviously don’t expect eMClient to fix the server side). Again, if not corrected, I have to stop using eMClient as it is intended.

Or perhaps other users have experienced this and have suggestions…?

Regards,

Joe