Hi,
This has just started. MAILTO: links only open the eM Client Inbox but they won’t open the New message window.
I’ve checked default Apps, made sure no odd recent Windows updates, tried re-installing … but the problem is still there.
I have to admit I’m using Windows 8.1, but the issue wasn’t present yesterday.
Does anyone have any suggestions, please?
Thanks.
miércoles 07 febrero 2024 :: 1945hrs (UTC +0100)
I can not comment on the issue with Windows 8.1; I have just checked with Windows 10 & 11 Pro with eMC v9.2.2157 and there is no issue and the new mail window opens.
What version of eMC do you have?
Have you changed anything in your OS?
¡Buena suerte!
skybat
¡Los mejores desde Valencia y mantente a salvo!
Hablo español, luego portugués, inglés, francés y alemán
con conocimiento de varios otros idiomas.
Hello Skybat!
Thank you for getting back to me.
I too am using version 9.2.2157 (5b49542).
I have not made any changes to the OS that would affect this, and it has been working 100% until earlier on today.
I am sure I must have used MAILTO: since the 2157.0 update, but maybe coding changes have meant it is no longer compatible with Windows 8.1?
If eM Client is closed and I click a MAILTO: link, it opens the application to the Inbox.
If eM Client is already open and I click a MAILTO: link, it just brings the Inbox into focus.
I backed up the database and my personal theme and then fully uninstalled eM Client but a fresh installation makes no difference.
Take care!
Robin.
Are you sure the compose window isn’t open, but off-screen. So there is a taskbar icon for the window, or you see it in Alt-Tab.
Hi Gary,
Good point; but, No unfortunately. 
Robin.
I’ve got this exact problem too. I remember back in the day that outlook used not only to open a new mail appropriately addressed but also fill in the subject line. Should eM client do this? What is the fix? Thanks.
I decided to leave this unfixed as I rarely use the facility and it wasn’t causing any great issues.
Seeing your message bully9 made me have another look.
I recently bought a Windows 11 device and have installed eM Client on it. Just tried a MAILTO: link on that and it worked fine from Edge browser.
I then went back to the machine that gives issues, albeit running Windows 8.1, and tried it - as before - through Firefox, and it failed. Just focuses to the Inbox.
Both machines are running the same versions of eM Client - 10.1.4588 (f11e2ab).
I then went to the Firefox , and and checked that it was still set to eM Client for ‘mailto’; and it was.
I made one small change - which I hadn’t tried before - and it worked!
I changed the ‘mailto’ link to 'Use eM Client (default).
Don’t ask me why; but at least if I do try this way of populating a new message ‘To’ field, it now works.
Fingers crossed it will/may work for you!
I can not get this to work right on Win 11. With the right click context menu, Send To: Mail Recipient.
It still opens Postbox, not EM Client, even though i have set the default email app and all the realted file extensions and the Send To MailTO to use EM Client.
I do not want to uninstall Postbox just yet.
It still opens Postbox, not EM Client, even though i have set the default email app and all the realted file extensions and the Send To MailTO to use EM Client.
Sounds like “still some registry issue” if Postbox is still opening on right click mailto. I would probably then try uninstalling Postbox and reboot to test if that’s causing it. But backup Postbox first.
I do not want to uninstall Postbox just yet.
Then close Postbox and copy the following hidden folder to another place temporarily as per the Postbox support webpage so if you then uninstall Postbox and reboot to test you won’t loose your Postbox data if you need to reinstall.
(Postbox hidden mail database folder)
Windows
Users\username\AppData\Roaming\PostboxApp
Restoring your Postbox data then presumable would be the same as eM Client where you would reinstall Postbox and skip the setup and close Postbox. Then delete the new Postbox hidden folder contents and replace it with your backup. Then open Postbox and should be the same.
I un-installed EM Client, deleting database, and re-installed it, selecting the option in its setup to set a default mall app, which just opens the same Win Settings menus u can access manually.
I guess setting it as default after install, before opening it, is what needs to be done to get it to work for SENDTO.
I only just saw this. Thanks so much - daft really, but that’s modern tech, guess. Anyway, it worked for me too!
Glad it worked too 4U!