More and more I’m seeing emails being marked as junk mail and sent to my junk / spam folder. As a company we are on Google for business, I’ve tried the Google web mail for a bit to find out if there is anything that might be triggering it and it’s not Google. I checked the filter for blacklisting just to see if I had blacklisted the domain of some of the emails, it’s blank. I actually had some there, but not the domain in question. I even went so far as to delete the blacklisting rule and it’s still happening.
I’ve missed responses, meeting requests and emails from important people in my organization.
If you close eM Client and your emails “are not going to the Junkmail folder via Webmail”, then there has to be a rule setup, or blacklist still setup in eM Client.
So first make a manual backup of eM Client to save your current Settings via “Menu / Backup”. You can see when that’s finished in Show Operations via clicking the dropdown arrow on the right of Refresh.
Then for a test, go to “Menu / Rules” and “Disable / Deselect” all rules including the blacklist up to V9. Then click the dropdown at the top of Rules and “see if there is any Gmail Server Side rules”. If there is, you will need to disable those online in your Gmail webmail filters area.Then close Rules and and close and reopen eM Client.
If you have eM Client V10, also go to “Menu / Settings (Preferences) / Mail / Blacklist” and click “Manage Blacklist” at the bottom and disable or remove anything in there. Then last save settings and close and reopen eM Client and see if that then gets all mail in the Inbox.
I exported my rules to XML to find out if I had any setup to move any emails to Junk. I have none setup to do this.
I have a rule setup to move certain emails to a certain folder and most of the time it works fine. I get 50 - 60 emails a day to this address. Most of them are making it to the correct folder, while the rest are getting funneled to junk.
I completely missed the second half of your reply, about the blacklisting in the Mail preferences. Found what I think might have been causing it. I deleted it, I’m hoping that fixes the problem. Thanks for the help.
Update for today. After deleting the 5 or so domain’s that where in my blacklist, and setting up new rules for filters. It had initially looked like things were going well. Until today. I’ve had emails being filtered through and to Junk again. Ones that I have rules setup and are getting applied correctly to some of the emails, but some of them are still getting routed to the junk folder.
Appreciate the help, but emClient is becoming un-usable. I don’t have time to read all the emails I get normally and then have to manually filter through the stuff that gets sent to junk in error.
Ones that I have rules setup and are getting applied correctly to some of the emails, but some of them are still getting routed to the junk folder.
Could be then the Google AI spam engine is then automatically moving those specific emails to the Junkmail folder when they arrive in your Inbox online which then eM Client shows / mirrors the same locally.
So if you don’t have a rule setup for those specific emails and they are “still going to the Junkmail folder automatically”, and you have nothing in the Blacklist via eM Client Settings, then “go online to your Gmail Junkmail folder and mark those specific emails as not Junk”. That will then train your Gmail online mailbox to keep those emails in your Inbox for future.
Also “dblcheck you have no filters / rules setup online in your Gmail account possibly moving them”.