More and more I’m seeing emails being marked as junk mail and sent to my junk / spam folder. As a company we are on Google for business, I’ve tried the Google web mail for a bit to find out if there is anything that might be triggering it and it’s not Google. I checked the filter for blacklisting just to see if I had blacklisted the domain of some of the emails, it’s blank. I actually had some there, but not the domain in question. I even went so far as to delete the blacklisting rule and it’s still happening.
I’ve missed responses, meeting requests and emails from important people in my organization.
If you close eM Client and your emails “are not going to the Junkmail folder via Webmail”, then there has to be a rule setup, or blacklist still setup in eM Client.
So first make a manual backup of eM Client to save your current Settings via “Menu / Backup”. You can see when that’s finished in Show Operations via clicking the dropdown arrow on the right of Refresh.
Then for a test, go to “Menu / Rules” and “Disable / Deselect” all rules including the blacklist up to V9. Then click the dropdown at the top of Rules and “see if there is any Gmail Server Side rules”. If there is, you will need to disable those online in your Gmail webmail filters area.Then close Rules and and close and reopen eM Client.
If you have eM Client V10, also go to “Menu / Settings (Preferences) / Mail / Blacklist” and click “Manage Blacklist” at the bottom and disable or remove anything in there. Then last save settings and close and reopen eM Client and see if that then gets all mail in the Inbox.