Ich erhalte nach einer Bestellung bei ebay Statusmeldungen über den Fortschritt des Transports des versendeten Pakets.
Allerdings zeigt emClient nur den Betreff, den Absender und den Empfängner des e-Mails an. Im Text des e-Mails wird nur angezeigt: “Dear XY,”
Alle anderen Mailprogramme, die ich sonst verwende (Apple Mail am iPhone, Spark am iPad) zeigen dieses e-Mail richtig an.
Hat jemand eine Idee, was hier bei emClient nicht richtig eingestellt sein könnte? (Absender ist nicht in Blockierliste).
Translation by Google Translate:
After placing an order on eBay, I receive status messages about the progress of the transport of the package that has been sent.
However, emClient only shows the subject, sender and recipient of the email. The text of the email only shows: “Dear XY,”
All other email programs that I normally use (Apple Mail on the iPhone, Spark on the iPad) display this email correctly.
Does anyone have any idea what might be wrong with emClient? (Sender is not on the block list).
It could be the reply from eBay is an image (it looks like text but really is an image). If you have disabled “download images” then you might need to click on “Download pictures”.
Ich habe tatsächlich darauf geklickt, aber emClient beginnt etwas zu tun und am Ende wird die Anzeige wieder wie zuvor angezeigt (ohne Bilder).
Sehr seltsam, denn das passiert nur bei E-Mails von [email protected].
Alle anderen E-Mails, die ich von anderen Absendern erhalte, werden normal angezeigt.
I did indeed click on that, but emClient begins to do something and at the end it is displayed the same as before (no pictures)
Very strange, because that happens only with emails that are sent from [email protected].
All other emails from other senders that i receive are displayed normally.
Go to “Menu / Settings (Preferences) / Mail / Privacy” and check what you have selected to Display from your senders. You can set to display from “Safe Senders”, or Display content from people in your contact list" etc as per the below V10 screenshot.
See eM Client help documentation link below on External Content in Privacy.
Done and the result is that a bit more text can be seen:
Text that’s now displayed is:
“Ihre Bestellung hat einen neuen Status erhalten
Dear XYZ,”
[German sentence means: “Your order has received a new status”]
but nothing more
(on all other programms that i tried the email is displayed correctly: e.g. Apple Mail (iPhone), Thunderbird (PC), Spark (iPad) and even all Browsers (PC) that i tried - just for information, if that could be relevant: email was sent to a gmail-Account)
That email would then need to be investigated to see why it wont display in HTML format.
So if you have a current active eM Client Pro or Personal version, first go to “Menu / File / Export” and select “Export to .eml files” as per screenshot below and save that in a folder on your hard-disk.
