Lost my lifetime license

I bought 5 licenses
2 of them as lifetime
this is the second time, that one of them status only pro is
what happened?
in emclient-v10.0.2622 still works
after update to emclient-v10.0.3115 came not working

You only have one lifetime upgrades license. It starts with d6e4f34e

In addition you have 2 version 9 licenses and 2 version 8 licenses.

2 have two
in one email from 2020 you can see it

Unfortunately you only have 1 lifetime upgrades license.

We have had this discussion before, but if you want to send proof of purchase for 2 lifetime upgrades licenses, we can certainly adjust our records. Send them to [email protected]